Didn't receive free game code

[phixion]

Hello,

I recieved my order from you guys earlier today but have not recieved the free game code "NVIDIA Game Bundle - Arc Raiders Deluxe Edition PLUS Astro Cosmetic Pack"

My email states:

"Please note: If your order qualified for a free game, the code and redemption instructions will be featured on your invoice, which is sent once the order has been dispatched."

But I can't see anything mentioning a code redemption anywhere.

Cheers

 

[phixion]

Thank you for the reply, I will message them through a web ticket.

 

[phixion]

The code wasn't given on my invoice, I had to email them and I received the code this morning.

Sadly, (ask expected) it's not worked. I know this isn't an Overclockers issue, rather NVIDIA, but again, kinda annoying that I spent so much money with Overclockers and they didn't send me the code with my order.

Now I am stuck trying to redeem Arc Raiders, in an infinite loop of errors. Google gives plenty of results of others having the same issues and some have found workarounds and others not.

Overall, pretty crap experience. NVIDIA are such a huge company I do not understand why they make it so difficult to redeem a £30 game when buying a £750 graphics card.

 

[phixion]

8 hours later I could redeem the game via NVIDIA App, it was throwing errors until just a few minutes ago.

I disabled IPv6 like people recommended on reddit, and used Edge as default browser as Firefox gets stuck half way.

I'm not sure what changed, but I went from getting random errors for the last 8 hours to it just working all of a sudden. Not the best experience.