Anyone able to help with this? Trawling Asus site, even tried phoning one of their numbers. Cant seem to find what I need in order to RMA my 8800GTS back to them. Cheers for anyones help, hopefully someone has been through the pain in the past.
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Difficulty finding ASUS RMA or Support contact details
- Thread starter Noxis
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Caporegime
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If you got it form here then contact these guys, and they'll sort it out with Asus for you. 
Ive posted a few times about asus. Basicly there is no RMA procedure for them in the UK.
Im currently prceeding down the legal avenue to get them to respond to me about a gfx card thats covered under their 3 year warranty. My reseller went bust about 18months ago so i cant goto them even if i wanted to.
Gibbo recently posted that they had been given reassurances from asus and so were restocking the cards. Well i see zero change in the attitude from asus ( this is the second card ive had fail. I bought a pair orginally x800pro's for my two gaming rigs ). The first card i eventually tracked though to the wholesaler and managed to get them to replace it. Asus simply didnt respond to me in any way what so ever.
Ive been onto trading standards and if i dont hear back from the recorded del letter i posted last week they will be instigating an investigation for me. The only phone number for asus is manned by hard to understand people ( i think its an indian call center as ive tried about 40 times and its always an indian accent ) who either tell you that they cant help unless its a laptop or a tft OR they just put the phone down on you.
Trading standards are concerned about the fact that they sell products with 3 year warrantys and yet do not honour them, nor even have a system in place to handle them!. I had a call today actually from the case handler who was checking up to see if i had heard anything back-- he said that there were now over a hundred complaints about this exact thing once he had done a little digging in the database.
Im currently prceeding down the legal avenue to get them to respond to me about a gfx card thats covered under their 3 year warranty. My reseller went bust about 18months ago so i cant goto them even if i wanted to.
Gibbo recently posted that they had been given reassurances from asus and so were restocking the cards. Well i see zero change in the attitude from asus ( this is the second card ive had fail. I bought a pair orginally x800pro's for my two gaming rigs ). The first card i eventually tracked though to the wholesaler and managed to get them to replace it. Asus simply didnt respond to me in any way what so ever.
Ive been onto trading standards and if i dont hear back from the recorded del letter i posted last week they will be instigating an investigation for me. The only phone number for asus is manned by hard to understand people ( i think its an indian call center as ive tried about 40 times and its always an indian accent ) who either tell you that they cant help unless its a laptop or a tft OR they just put the phone down on you.
Trading standards are concerned about the fact that they sell products with 3 year warrantys and yet do not honour them, nor even have a system in place to handle them!. I had a call today actually from the case handler who was checking up to see if i had heard anything back-- he said that there were now over a hundred complaints about this exact thing once he had done a little digging in the database.
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X = Certain Company
Z = Trading Standards
Y= Consumer
Z: Hey, received a lot of cases regarding your rma procedures etc.
X: Don't worry about it, *gives money*.
Z: Yea, I agree, not going to worry about it.
Next day....
Y= *calls Z* How is the case going on? Need an update here.
Z= still trying to deal with the case, but to no avail here, wait for sometime please.
After months and months... nothing happens.
^ Do not take it seriously
Z = Trading Standards
Y= Consumer
Z: Hey, received a lot of cases regarding your rma procedures etc.
X: Don't worry about it, *gives money*.
Z: Yea, I agree, not going to worry about it.
Next day....
Y= *calls Z* How is the case going on? Need an update here.
Z= still trying to deal with the case, but to no avail here, wait for sometime please.
After months and months... nothing happens.
^ Do not take it seriously
Lolcb said:X = Certain Company
Z = Trading Standards
Y= Consumer
Z: Hey, received a lot of cases regarding your rma procedures etc.
X: Don't worry about it, *gives money*.
Z: Yea, I agree, not going to worry about it.
Next day....
Y= *calls Z* How is the case going on? Need an update here.
Z= still trying to deal with the case, but to no avail here, wait for sometime please.
After months and months... nothing happens.
^ Do not take it seriously
Yeh, the true story is: *gives LOTS of money*
Caporegime
- Joined
- 8 Jul 2003
- Posts
- 30,063
- Location
- In a house
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LoadsaMoney said:
Yes about 20times over the space of 4 or 5 weeks now. No response.
Trading standards agreed with me that this was unacceptable so i was told to send a letter by special delivery and if still no reply after 14 days they can start legal proceedings for me. At the very least i should be given a reply to a letter they say... if not then they are in trouble ( i hope ).
TBH im not expecting to get very far but they have annoyed me so as long as it doesnt cost the earth im going to fight it all the way just for hell of it
As a side note you are entitled to a reply regarding a warranty query "in a timely manner" according to the TS people. I would not regard 4 or 5 weeks to even get a single reply as "timely" and i doubt anyone else would either. Ive waited more than long enough for a reply from these clowns, it just shows that whereever these forms gets forwarded too, they dont read them or action them. If they do the backlog must be HUGE.
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AtreuS said:Yes about 20times over the space of 4 or 5 weeks now. No response.
Trading standards agreed with me that this was unacceptable so i was told to send a letter by special delivery and if still no reply after 14 days they can start legal proceedings for me. At the very least i should be given a reply to a letter they say... if not then they are in trouble ( i hope ).
TBH im not expecting to get very far but they have annoyed me so as long as it doesnt cost the earth im going to fight it all the way just for hell of it
As a side note you are entitled to a reply regarding a warranty query "in a timely manner" according to the TS people. I would not regard 4 or 5 weeks to even get a single reply as "timely" and i doubt anyone else would either. Ive waited more than long enough for a reply from these clowns, it just shows that whereever these forms gets forwarded too, they dont read them or action them. If they do the backlog must be HUGE.
Keep me in the loop? Let me know if there is anything I can do to help.
The bottom line is don't buy products from a company that has these direct to manufacturer RMA policies. It's almost like a badge of dodginess if you think about it. If UK legislation says the retailer has to handle RMA's for the first 12 months, then anyone trying to say to have to use a different process should be setting off alarm bells, surely?
I got a quick reply from Asus support after submitting from their web form yesterday at around 5:30pm:
Asus said:Dear Friend :
Thank you for choosing ASUS products.
My name is Maggie. It is my pleasure to help you with your problem.
If the problem still remains, if possible, try your card on another pc system to see if it is ok.
If the problem still remains, would you pelase contact the local reseller who you bought the card from to have a test, then for our RMA service if necessary. We will do our best to help you ASAP.
Hope it will help.
If having any problems, please don't hesitate to let us know. Let's discuss the issue together.
Sorry for any inconvenience.
Please refer to FAQ for ASUS products in ASUS website:
http://support.asus.com/faq/faq.aspx?SLanguage=en-us
Thank you for using ASUS products.
Sincere! ly
Maggie_qian
ASUS Customer Service Center (Shanghai , China)
If you have any suggestions or complaints about our technical support
service, please e-mail your feedback to http://vip.asus.com/eservice/techserv.aspx.
We will then arrange a specialist to work on your issue. Your suggestions and
feedback are most appreciated.
So they are basically saying take it back to where you bought it. That makes sense. Does it work like car dealerships? Will any ASUS Reseller take the card back and RMA it to ASUS?
I think you'd still have to say avoid ASUS at the moment.
I think you'd still have to say avoid ASUS at the moment.