disconnections

septic

septic

septic

Associate
Joined
16 Feb 2008
Posts
80
Hi

does anyone know what this message means:

(745395.390000) PPP LCP Send Termination Request [User request]

i see it repeatly when my BT internet drops out.

bt hh5 direct to master socket no extensions

current stats (751475.240000) PPPoE is up - Down Rate=76470Kbps, Up Rate=19999Kbps; SNR Margin Down=6.0dB, Up=7.0dB

eariler today

22 May.(743722.760000) PPPoE is up - Down Rate=76344Kbps, Up Rate=19999Kbps; SNR Margin Down=7.6dB, Up=15.1dB

not in test socket but dont believe the issue is on my side. i have reported it to BT in March, who advised the pole had faulty equipment ands had been marked for repair. but now is May and still having the issue. speeds have dropped from 79 to 68 to 76 with 5 disconnections alone today. and yes i know the virus probably has delayed repair works but this has been a ongoing issue for months even before what i was told in March

FTTP is available but when i try to order it, i get told its not available as im already a BT customer.

please help

Mark
 
update, connected a phone to do silent line test, no noise heard

( 141.530000) PPPoE is up - Down Rate=63733Kbps, Up Rate=19999Kbps; SNR Margin Down=11.8dB, Up=15.2dB

snr has increased, rang help desk who advise snr is nothing to worry about as it handles by lione itself automatcally

what did concern me is the speed drop, and also the fact that the helpdesk coould not see the 9 disconnections over the last 24 hours. i have reset the hub which in turn has wiped the log of the disconnections.

speed test as ran by helpdedsk shows line speed of 55.5 but was told at start of call the line was running fine at 76.

what do i do? they seem unwilling to acknowledge theres an issue or even confirm if repair work was done on the pole.

ive reported this issue multiple times over the last 18 months without a permament fix.

also i cant upgrade to FTTP without the halo option. i dont need the halo or complete wifi as most of muy wifi devices are in one room and i use gigabit ethernet.

4 months left on contract then im off to virgin
 
SNR will be increased by DLM to help keep a stable connection after multiple disconnections.

I would try the master socket just to rule things out on your side. If there's no difference then you'll just have to keep at them unfortunately.
 
You must log in or register to reply here.
Back
Top Bottom