Disgusted with Yusmart - OC - Please respond to this

[mightynimrod]

Through my experience (I work in Customer Services) I have only seen good things come from a totally open forum where customers are free to express their dissatisfaction.
This does two things:
i) Lets the retailer know a customer is not happy and rectify the issue accordingly
ii)Enables other consumers to see how well the company has performed and weigh this up against competition.

Also I don't believe this to be 'advertising' at all. A small section of the forum monitered by OCUK staff would be ideal. I think OCUK would really bennefit from this and so would the customers.

This already happens on another "well known" hardware review forum.

And the company performs really,really well in dealing with customer queries/complaints.

 

[TheDean]

This already happens on another "well known" hardware review forum.

And the company performs really,really well in dealing with customer queries/complaints.

You're right. I go on their forums too on occasion. But the way that it has been used is a brilliant model for OCUK to follow. In actual fact, I think it would generate more sales...Certainly worth discussing at any rate.
The immediate knee-jerk reaction of "No, we're not having it as prospective customers will be able to see only the sales that went wrong, and not the countless sales that went right!!" is totally wrong.
In reality, prospective customers like to see failures and worst-case-scenarios and how the company dealt with them.

 

[Helium_Junkie]

They have a contact system, they have phones, they say over and over that the admins of this forum will not deal with any shop business - why do people persist? And not just the OP - people signing up to post gripes is common - but the replies from longer term users who are just trying to stir up trouble... "OcUK should do this, OcUK should do that, blah blah" take it to the shop.

OP, you won't get any response from the shop on this forum - they just don't have any staff to sit down at a pc terminal reading the forum all day - they'd never get anything done! The admins of the forums don't deal with shop issues, they're a seperate entity. You will have to wait for your webnote, or phone the shop again. It's a right sod about your monitor, I'd be PO'd too, I hope something gets sorted soon!

 

[Helium_Junkie]

You're right. I go on their forums too on occasion. But the way that it has been used is a brilliant model for OCUK to follow. In actual fact, I think it would generate more sales...Certainly worth discussing at any rate.
The immediate knee-jerk reaction of "No, we're not having it as prospective customers will be able to see only the sales that went wrong, and not the countless sales that went right!!" is totally wrong.
In reality, prospective customers like to see failures and worst-case-scenarios and how the company dealt with them.

Why not suggest it in the suggestions forum?

 

[Firegod]

To OP, sorry to hear about your toubles, that's terrible! Don't give up, keep hounding them till it is sorted.

I have had similar troubles with Samsung (not related to ocuk) with regards to a TV I sent back for repair (well, my brothers actually). It has taken a lot of calling and letters to the head office to get it sorted finally! But it was the same as you describe, calls not being returned, and calls not being logged, or we have no record of this blah blah blah blah. Makes your blood boil. My advice, write to a manager or head office so that they have it in writing about the situation and what you want to happen. Sometimes it's better than a phone call.

 

[Baddass]

you'll need to contact the shop directly regarding this please. Will have to close this thread as per the FAQ. Sorry.