Disney + keeps freezing

Droolinggimp · 4 Oct 2023 at 21:15

We have a Roku TV and the Disney + app keeps freezing but sound still playing and sound goes but stream still playing. We have rebooted the TV, reinstalled the app to clear caches etc but still doing it. I have googled the issue and all results list like 5 ways to fix it but nothing is working.

Anyone else having this problem?

Droolinggimp · 6 Oct 2023 at 16:52

floatindolphin said:
Yeah, I turned that off years ago. If you watched an app for too long, the memory would run out and the tV would crash. Sent it back as it was fairly new. They said there's nothing wrong with it, as designed.

The freezing on Disney thing sometimes goes away sometimes though.

Ill try that start up think and also, I personally have not noticed any freezing when I watch what I watch on Disney, my wife is the one with the freezing issue, I wonder if its the program. She was watching 9-11, some emergency fire station drama thing.

Droolinggimp · 6 Oct 2023 at 18:34

Armageus said:
Possible your is Roku overheating? There have been a couple of versions of the Roku that are particularly bad in this regard - especially once the thermal pad inside has aged

Not noticed over heating, all other streaming services dont freeze of sound goes off. Its well ventilated, not on all day long. I think its the program thats the cause. I will try another program on disney later to see if it does the same thing.

Droolinggimp · 7 Oct 2023 at 07:49

Bigpig said:
Cancel Disney +

can't really do that. Kids watch it. And where will I get my parenting advice from, if I can't watch Bluey?

Droolinggimp · 7 Oct 2023 at 14:50

Bigpig said:
not me bud that's paying for a streaming service that runs like crude!

Its never done anything like that before until the wife watched her series i mentioned. Well after watching random stuff on it last night there wasn't any freezing, sound going off etc. then I tried the series my wife watches and it started stuttering/freezing etc. went back to watch something else and it was fine. Looks like it was just that tv series for some reason.

Droolinggimp · 11 Oct 2023 at 19:22

So, I watched 4 episodes of Prison Break on Disney last night, not a glitch to be seen. My wide is watching something now and I asked her if it has frozen or sound gone off, she said no. Then she put subtitles on (mainly because of the noise I am making) and after a few minutes the sound went off. Different program to what she normally watches too. Subs are on most of the time when she is watching streaming services. Im wondering if subs has anything to do with it?