Distance Selling Regulations?

[Mayfair]

Hello all,

I'm not sure where i should have posted this, So i'm sorry if it's in the wrong section.

I'm looking for an answer really, If i'm not happy with a product and it's under 7days am i allowed to ask for a full refund under the "Distance Selling Regulations" or must it be faulty for me to ask for a refund, Becouse i've opened the product?

As i've used the product for a few days, and i'm not happy with it so not sure what to-do really.

Thank you,

 

[Mayfair]

Ok, Thank you very much bJN

 

[Mayfair]

Thanks for all your support guys, I have sent a RMA webnote stating im not happy with the product and asking for a full refund under the DSR. Hopfully i'll only have to pay to ship it back to them.

 

[Mayfair]

Yes i dont mind paying the cost to ship it back to them, As it's fully understandable since the item is not faulty.

As Swifty55 said,

Would you walk in to a store you're returning a product to and ask them for petrol money?

 

[Mayfair]

OCUK has agreed to give me a full refund if item is in a resellable condition, Which it is.

Thank you everyone for your help on this area.

Also another quick question, What's the best Courier service to use to ship it back to OCUK, It may help to know what the item im sending back is. It's a full tower computer case. Around 17-19kg so i'm unsure what the best courier service to use is as i've never needed to use one before other than Royal mail

I've looked on http://www.interparcel.com and thier quote was the following

Interparcel Premium: £19.99+VAT
Interparcel Standard: £12.50+VAT
Interlink Next Day: £11.49+VAT
TNT UK Express: £9.35+VAT

Also on https://www.dhlitnow.com

10 - 20kg £21.95

 

[Mayfair]

This is wrong!!! It doesn't matter if the item is resellable or not, as long as you have taken reasonable care of it they must take it back.

or not in a resellable condition a refund will not be given.

This was in the email, I recived back from OCUK when i sent a webnote regarding sending item back as im not happy with the product under DSR.

But it doesnt matter, as it is in a resellable condition

 

[Mayfair]

Yeah it's all fine in your case, but the regs clearly state that being resellable, rightly or wrongly, is not a condition of return.

They just have to have had reasonable care taken whilst in your possession

Thanks for the clarification mate,

Also another quick question, What's the best Courier service to use to ship it back to OCUK, It may help to know what the item im sending back is. It's a full tower computer case. Around 17-19kg so i'm unsure what the best courier service to use is as i've never needed to use one before other than Royal mail

I've looked on http://www.interparcel.com and thier quote was the following

Interparcel Premium: £19.99+VAT
Interparcel Standard: £12.50+VAT
Interlink Next Day: £11.49+VAT
TNT UK Express: £9.35+VAT

Also on https://www.dhlitnow.com

10 - 20kg £21.95

 

[Mayfair]

I would have thought just Royal Mail would be fine surely? Aslong as it's well packaged and not just shoved in a jiffy bag with a few stamps on it.

shove a pc case box in a jiffy bag

Royal Mail's price is £31.36 going by thier Price Checker

 

[Mayfair]

I always use Interparcel Economy when selling stuff on the bay. £6.99 + vat covered for value up to £50 and £2 extra for each £50 after that. The courier they use is UPS and it takes two days to deliver from collection. They have never let me down yet.

Hmm i saw this Interparcel Economy http://www.interparcel.com/quote At the price you said, Is this the website you use? Works out around roughly £14 if i want to be covered for £250 max, As the product is more than £100 i'll have to select £250

I also looked at https://www.parcel2go.com (Thanks Nyoron) Using DHL UK Standard *Next Day* and it worked out £16.44

Seems pastymuncher your idea is cheaper Just for clarification, Did you use http://www.interparcel.com/quote and use Interparcel Economy without any problems?

 

[Mayfair]

Yes. Used them 20-25 times now with no problems at all.

Thank you very much for the recommendation i will use this service

I would also like to thank everyone who has helped me with all the questions i've asked in this thread.

 

[Mayfair]

Hello all,

OCUK Received the item today and I received an email which said "If your item has been returned for DSR (Distance selling Regulations) refund please note that all refunds will take up to 5 working days to be completed.

We also reserve the right to test and inspect high value items returned under DSR (Distance Selling Regulations)."

Under my Account Area under RMA it say's the following:

"Status: This item's processing is finished. Outcome: Refunded"

Does this mean OCUK have accepted to issue me a full refund, now I have to wait up to 5 days to receive the payment into my credit/debit card?

Sorry if this sounds stupid I’m just un-sure.

Thanks all,

 

[Mayfair]

You should get another email with confirmation of the refund details in a few days time, then it's up to 5 days from there before the money shows up in your credit/debit card.

Ok, Thanks mate

 

[Mayfair]

So, why were you unhappy with the item? Has some one already asked that? If not, it can't only be me that wants to know can it?

Unhappy with it all round really, The looks of the case in the online pictures look a lot nicer than in real life and also a few other reasons.

Also i asked for a refund and under my RMA page it say's

Outcome: Refunded

But i still havnt been given a refund under DSR, and today DPD knocked on my door and OCUK have sent the case back to me

Anyone know what i should do? As i dont want to pay another £16 to send it back FFS..

 

[Mayfair]

Thank you for calling me, and sorting that issue out very very helpful.

Thanks for your excellent support