Distance Selling Regulations?

Mayfair · 14 Oct 2010 at 16:49

Nyoron said:
You should get another email with confirmation of the refund details in a few days time, then it's up to 5 days from there before the money shows up in your credit/debit card.

Ok, Thanks mate

Anewbe4u · 14 Oct 2010 at 18:44

So, why were you unhappy with the item? Has some one already asked that? If not, it can't only be me that wants to know can it?

Mayfair · 19 Oct 2010 at 12:39

Anewbe4u said:
So, why were you unhappy with the item? Has some one already asked that? If not, it can't only be me that wants to know can it?

Unhappy with it all round really, The looks of the case in the online pictures look a lot nicer than in real life and also a few other reasons.

Also i asked for a refund and under my RMA page it say's

Outcome: Refunded

But i still havnt been given a refund under DSR, and today DPD knocked on my door and OCUK have sent the case back to me :confused:

Anyone know what i should do? As i dont want to pay another £16 to send it back FFS..

Ace Modder · 19 Oct 2010 at 12:45

OcUK do not charge a restocking fee for DSR

Mayfair · 19 Oct 2010 at 12:51

Thank you for calling me, and sorting that issue out very very helpful.

Thanks for your excellent support

Azuse05 · 19 Oct 2010 at 13:10

Tbh, the reason this hardly ever comes up here is because ocuks customer service is so good

EDC · 20 Oct 2010 at 13:04

Ravenger said:
I've used DSR to return a noisy graphics card (Palit GTX 460) back to an online retailer (not OCUK). Had no real problems getting a full refund, though I paid for postage.

Similar experience, returned an item to an etailer after 2 days (not OcUK), they paid the full refund and the postage too, had to send a receipt for the postage.

Legend · 20 Oct 2010 at 16:09

I'm having bit of an issue at the moment with OCUK... awaiting response to web note I sent earlier today, but taking longer than usual for them to respond. I requested return of monitor I just received yesterday (not faulty, just not happy with it), but was told as it was opened they would not accept return. Of course, I know this to be nonsense and I am perfectly entitled to return it under DSR. I have said this in my latest web note, but have yet to receive response. Rather annoyed they tried to palm me off like this to be honest... it's only because I've done my research and have been through this hassle with other companies in the past that I know my stuff. Hopefully they will respond to me soon.

UPDATE: All sorted now