Hello guys,
Simple one really,
I brought Mass Effect 2 about two weeks ago, I installed it today only to find out I need Cerberus Network code and one wasnt supplied to me, so I got in touch with EA to get one below is the convo they are useless..
Atul: Thanks for contacting EA Help! My name is Atul how may I help you?
you: Hello, I brought Mass Effect a little while ago I've just got around to installing it but i never recieved a Cerberus Network code
you: EA *Origin.com order number 1*******528 if that helps
you: mass effect 2 sorry
you: can you supply me with a code please?
Atul: I'll be glad to help you.
Atul: May I know from where you have purchased the game?
you: from Origin.
Atul: When you have purchase it?
you: EA *Origin.com order ************ is the order number, I brought it about 2 weeks ago
you: but only today installed it
Atul: Okay
Atul: I understand how disappointing it is. Some of the customers have reported this issue. Our developers are aware of it and are working for a resolution. We appreciate your patience while the issue is being looked into.
Atul: I request you to install it after 24 hours
you: it's been 2 weeks tho?? plus I was ment to get an email with all the game codes for Mass Effect and Cerberus Network code
you: the game works fine, i just cannot access all features without that code?
you: on order number ********, I got an email with the codes for Dark Spore, but it did not have anything for mass effect 2
Atul: We'll help you better, but as the tools used are down temporarily
Atul: I request you to contact us after 24 hours, we'll assist you better.
you: ok no problem, I will try again tomorrow..
Simple one really,
I brought Mass Effect 2 about two weeks ago, I installed it today only to find out I need Cerberus Network code and one wasnt supplied to me, so I got in touch with EA to get one below is the convo they are useless..
Atul: Thanks for contacting EA Help! My name is Atul how may I help you?
you: Hello, I brought Mass Effect a little while ago I've just got around to installing it but i never recieved a Cerberus Network code
you: EA *Origin.com order number 1*******528 if that helps
you: mass effect 2 sorry
you: can you supply me with a code please?
Atul: I'll be glad to help you.
Atul: May I know from where you have purchased the game?
you: from Origin.
Atul: When you have purchase it?
you: EA *Origin.com order ************ is the order number, I brought it about 2 weeks ago
you: but only today installed it
Atul: Okay
Atul: I understand how disappointing it is. Some of the customers have reported this issue. Our developers are aware of it and are working for a resolution. We appreciate your patience while the issue is being looked into.
Atul: I request you to install it after 24 hours
you: it's been 2 weeks tho?? plus I was ment to get an email with all the game codes for Mass Effect and Cerberus Network code
you: the game works fine, i just cannot access all features without that code?
you: on order number ********, I got an email with the codes for Dark Spore, but it did not have anything for mass effect 2
Atul: We'll help you better, but as the tools used are down temporarily
Atul: I request you to contact us after 24 hours, we'll assist you better.
you: ok no problem, I will try again tomorrow..
