do I have a case for complaint ?

jas72

jas72

jas72

Soldato
Joined
31 Jul 2006
Posts
10,276
Location
Belgium land of chocolate
I bought my laptop (cost 1200€ 750 UKP) 2 years ago. (Feb 2005)

It had a 1 year warranty.


In end march 2006 it started acting up graphics glitches temporary blank screen etc. Then about a week later it packed up and now I get a blank screen. I phoned ACER who said sorry but your year is up and give me some local repair shop numbers.

Of course laptop repair is too expensive so i shelfed the lappy to look at myself later.

I have now sourced a company that sells the graphics cards for the laptop and found a site explaining how to strip the laptop down to get at the graphics card (which is a separate PCB on this type of laptop)

After doing this it is obvious why the laptop graphics packed up as there was no thermal paste or pads on the graphics processor heatsink.

I have taken 2 photos to show you guys and ask your opinions.

Naturally opening the laptop would have invalidated the warranty but I think I have a genuine compaint for bad workmanship.

Anyway have a look at the photos and let me know (ignore my sloppy paint diagrams I was in a rush).

In the photos you can clearly see the pads for the graphics card memory and that for the north bridge chip but where the actual GPU sits there is none at all.

http://www.sherrit.eu/laptop/

Do I have a case and what would you do?
 
Last edited:
From the DTI website Linky..

• For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).

• A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.

• If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit

• In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).

• If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)

• After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.
 
Many thanks but I bought the thing in Belgium.

I'll have a look to see if they have the same policy.

I will send ACER a registered letter though just to see what they say.
 
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