Does a retailer have to pay the return postage if an item is faulty?

[Christmas themed thank]

I returned a defective item to Amazon and because Amazon would only let me have a Royal Mail label, I had to pay a courier to pick it up.

Am I right in saying that because the item was/is defective, Amazon have to refund the fees I paid to return it to them?

Edit: I've already returned the item.

 

[Redgie]

They would only let you have a Royal Mail label?

 

[Sui]

Return it via royal mail? :s

 

[gothic_hobbit]

I am sure that rainforest returns are free.

 

[Christmas themed thank]

Did either of you actually read what I said?

 

[Sui]

It was more of a why didn't you just return it via royal mail?

But they'll refund up to a certain amount

 

[ozaudio]

If you was told to use royal mail but paid to send it elsewere then isn't that your fault?

 

[Hyburnate]

If they gave you an option and you chose not to take it then it's your own fault.

 

[Skynet5]

This guy on the sauce? I read this as he wasnt happy with the RM label (which would be free, but he would have to go to the post office) and instead opted to pay for some guy to actually turn up to his house to collect....Yeah Amazon are not going to pay for that!

 

[Uther]

I returned using a free collect + Amazon emailed to me and I printed off.

 

[Buckeyed]

If a Royal Mail label is not suitable for any reason you can call/live chat/email them and they will offer an alternative i.e. courier, collect plus etc.

If you have just gone ahead and returned you may struggle to get anything back from them.

 

[Salsa]

Would have thought you would know by now how Amazon returns work...

http://forums.overclockers.co.uk/showpost.php?p=27071828&postcount=61

If I were you I would either:

1) Stop buying from Amazon

or

2) Stop being a spanner.

/Salsa

 

[Westyfield2]

What was wrong with the RM label?

 

[Skynet5]

I think their collect+ option is great. Just drop it off to my local corner shop on the way to work.

Fantastic service.

 

[Skynet5]

Would have thought you would know by now how Amazon returns work...

http://forums.overclockers.co.uk/showpost.php?p=27071828&postcount=61

If I were you I would either:

1) Stop buying from Amazon

or

2) Stop being a spanner.

/Salsa

What on earth is going through this guys mind....

 

[chanjy]

haha, OP owned

 

[Jono8]

They did pay. You just refused to use the service they paid for.

Your loss.

 

[Jono8]

Would have thought you would know by now how Amazon returns work...

http://forums.overclockers.co.uk/showpost.php?p=27071828&postcount=61

If I were you I would either:

1) Stop buying from Amazon

or

2) Stop being a spanner.

/Salsa

Ha!

 

[DIABLO]

Amazon paid for the delivery you decided not to use it, end of story...

 

[AshD93]

Collect + is awesome. Amazon tracked and refunded minutes after I dropped it off.