Does anyone know if theres an issue with BT/Enta today

Alexrose1uk · 27 Dec 2006 at 15:30

For the last 2/3 weeks, after stabilising for the 10 days, with my new ISP, UKFSN, which is a Entanet reseller, I've consistantly had line syncs of approximately 3mbps. Last night (thinking it;d help reinforce this in my profile) I reset my router (not even sure if this is related however adding it in for completion). All appeared fine til a couple of hours ago, where suddenly everything seemed slow. I went to my router, and for the first time in weeks, its got a downsteam sync of 800kbps, which it has NEVER done before. This leads me to think its a BT/UKFSN issue. Does anyone know anything, as i'd really hate it if I was stuck at an effective 512KB service, after being on 3Mbps and downloading about 300KBps just 2 days ago.

Thanks

Alex

PoliticallyCorrect · 27 Dec 2006 at 16:08

thing is, downloading at "300kb/s" does not nessaserily mean you are getting the data at that speed. You may be loosing packets of data, in which case it's gone slower.

--Jay

Alexrose1uk · 27 Dec 2006 at 16:30

As in I was DOWNLOADING at 3000Kbps, my sync was approximately 3.6k. My average speed tests listed 2769Kpbs download rate, over 2 weeks. All of a sudden, today, its gone from 200+ KBps on a good server, to 60ish KBps.

I've been keeping an eye on my sync and download speeds because of ADSL max and its reputation, however this is the first day, its dropped anywhere near this low. The lowest it had ever gone (in the first few days, never since) was marginally short of 2Mbps line speed, hence I think something is wrong.... 2/3 weeks of 2-3Mbps, all of a sudden to 0.5mpbs doesnt seem funny to you? My line is already interleaved, and I havent been disconnecting, so I know thats not the issue, as I've been recieving the data, and not disconnecting all the time.

ANDARIAL · 27 Dec 2006 at 16:58

Issue: Possible ADSL Routing Issues
Posted:

21/12/2006 09:06 AM

Details:

Our ADSL platform is currently experiencing issues routing traffic, our engineers are working on the issue and are hopeful to restore service as soon as possible. We will update as soon as further information is available.

Issue: L2TP problem
Posted:

20/12/2006 11:27 PM

Details:

just had a problem with the LTS viburnum, it was missing part of its config - no default route had been added to the box

I was making some changes to the routing protocol on the dsl pool and stopped announcing a default to it, at that point it could no longer reach the rest of our network. I reversed the changes as soon as it was noticed and the box is now back in the pool (with the missing config added).

We apologise for any inconvenience this may have caused

looks like there might have been some problem their end

hope not as i am due to migrate to them(UKFSN)on the 2nd

Kerazee · 27 Dec 2006 at 17:03

is the 800kbps sync rate not well below the fault threshold for a line with a 3000kbps bras profile? I would contact the Entanet helpline and just make sure as even Entanet are having problems on their end you should still be syncing at your previous rate.

Alexrose1uk · 27 Dec 2006 at 17:07

If it doesnt sync higher by tomorrow, then I will undoubtedly be giving them a call. 3000 speedtester BRAS profile, all of a sudden to 800 is ridiculous.

tolien · 27 Dec 2006 at 20:55

ANDARIAL said:
looks like there might have been some problem their end

Routing has nothing to do with a low sync rate, nor does it have anything to do with UKFSN/Enta. It's almost entirely between the modem and the exchange.

Usual story, check your wiring and if you can try another router. The sync rate, SNR margin, and attenuation from your router wouldn't go amiss either.

Alexrose1uk · 27 Dec 2006 at 21:11

The router hasnt moved in 3 weeks, so I should be able to eliminate that.

I've rung Enta now though, and it seems they can see lots of micro disconnects and he believes there may be a line fault, so it has been raised with BT.

tolien · 27 Dec 2006 at 21:21

Alexrose1uk said:
The router hasnt moved in 3 weeks, so I should be able to eliminate that.

That isn't particularly meaningful. Not moving it doesn't mean there couldn't be something wrong with it.

Alexrose1uk · 27 Dec 2006 at 22:09

True, its Belkin so I guess I shouldnt eliminate that, the fact the Entanet man saw lots of mini disconnects and said it looked like there was a line fault etc though suggests there was a line fault, well I hope he knew what he was talking about, apparently he phoned BT as well. I had low SNR, but oddly enough I never got any noticeable disconnects from them, unlike Pipex. My attentuation on the line was 50, SNR was 6-8, and sync rate varied from 3400-3700. As I say, I had expected the SNR to cause an issue when it first went in, but when the line seemed to do nothing except stabilise over 2/3 weeks, I hadnt expected my line to suddenly shoot down to 512kbps profile now, even though I'd been active uploading and downloading 200+KBps+ for several weeks.