Does anyone work for OpenReach?

glenimp617 · 10 Mar 2017 at 08:21

Switched from BT to Sky a few weeks ago and not had internet since. Sky says the order is stuck on the openreach IT systems and nobody will sort it. I can't contact openreach myself, and sky are struggling.

I know it's a long shot, but if someone knows of anyone at Openreach who could help I'd very much appreciate it.

Thanks!

Caged · 11 Mar 2017 at 10:16

Sky need to try harder, that's your best approach. See if you can find the email for one of their execs and normally their staff will handle this.

Rroff · 11 Mar 2017 at 10:20

Hah stuck tickets/orders on BT's system are a nightmare if its like I had a few years ago it goes round and round in a loop until someone contacts executive level complaints.

squawkBOX · 12 Mar 2017 at 08:39

Why not try your luck tweeting Openreach directly? They now respond directly to end users: twitter.com/openreachGB

bloodiedathame · 12 Mar 2017 at 08:43

[email protected] - CEO, I got a response.