Does BT still support its Openreach Huawei Echolife HG612

[Combat squirrel]

As title, my internet phone line went down yesterday (North Wales) and its taken BT a day to reconnect the line - I now have dial tone as normal, however my internet isn't connecting no matter what I do

The plug, modem and router setup is what it has been for the past year, nothings physically changed, so its not my internal line.

My setup is:

Line In ---> BT Openreach Huawei Echolife HG612

Which is connected via ethernet cable to my Asus RT-AC87U

Worked fine for a year, but has BT changed its internet connection settings? I am trying to get an answer out of them but they are being useless.

Its a fibre optic line of course.

 

[~Divine~Wind~]

What lights are on the modem?
What caused the line to go down?
Do you have a hub also?

 

[Combat squirrel]

Green apart from DSL green flashing = attempting internet connetion

BT only said it was something on their network - its reconnected now

I do - (sadly), i just spoke to them and they told me in a militant voice

YOU WILL USE THE BT HOME HUB 5 !!!!!! YOU WILL !!!!!

I guess im not being a good little citerzen doing what big brother tells me, OR they have somehow dropped support for the 612 modem - id much rather use my own router - the BT home hub 5 is a steaming pile of dog doo doo......

 

[bremen1874]

Don't expect support form any mainstream ISP if you aren't using their supplied equipment.

I can't see any reason why Openreach would ever do anything to prevent the VDSL modems they supplied from working.

 

[Combat squirrel]

Uggghhh BT suck, two hours on the phone later, and walking half their own customer support team through what they should do to fault find, they finally say 'oooooooohhhhh ok Yeh there is a fault in our network'..... -_- and so the Internet drought continues #thankyou3mobile

 

[KIA]

Did you buy the modem or was it supplied by Openreach?

http://www.ispreview.co.uk/index.ph...op-replacing-faulty-fttc-modems-jan-2017.html

 

[Kol]

To be fair, I always used my modem with my AirPort Extreme but when moving over to BT for a short period I've switched to the homehub(6 now I think) and I simply turned off dhcp and whacked the airport in the DMZ. Everything works perfectly and I get a solid 55mb down and 10mb up (infinity one so max speed). I'll probably move back to the OR modem setup just because it looks tidier.

 

[Craig321]

My Huawei HG612 is still going strong

It is 'hacked' firmware though, so the automatic updating is blocked. Maybe yours was updated and broke?

 

[Caged]

It's such a step backwards that Openreach don't supply and take responsibility for an active NTE as part of the demarc of their FTTC services. I guess it's inevitable when the product moved away from being a tech-installed with a mandatory centralised filter setup though.