Does such a job exist? Customer 'training' / guidance

[SideWinder]

Hi,

Weird one...so I am pondering careers and thoroughly enjoy meeting new people (something I am unable to do a lot of at the moment plus very small team mainly remote) so I am seeing what my options are.

Are there roles/careers out there that involve training teams or individuals on how to speak with customers? Providing reassurance? A guess a bit like a Customer Service Manager but freelance/hired by many companies?

I realise this is quite specific and looking for other totally different suggestions but along the same wave length.

 

[SideWinder]

I used to be a Customer Service trainer. Almost all companies with a large CS team (call centres are the prime area for this) will want/need CS trainers.

Generally these will be in house roles, though some companies will outsource it to external agencies.

How was the role? Can you give any insight perhaps with regards to a day to day?

@Semple - Not too bad to be honest. But not very clued up on current software...but can learn.

 

[SideWinder]

Very helpful @Lopéz , thank you.