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Does the brand really matter?

TrojanWhore said:
@Removed User 345456 - from things Gibbo has said on the forums, it's as I stated:

- Sapphire: 2yr MBA, 3 yr AIB
- Powercolor: 1yr MBA, 3yr AIB

I'm not doubting what you're saying wrt other retailers, but they could have separate agreements....If CS are telling you it's a typo then that should be fixed asap!

@Gibbo - we could use a little clarification here!
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Nah that's fair enough mate, I just had 2 rival companies and was looking for the better deal, so when I saw 3 years via ocuk on the pulse 7900xt (at the time 2 weeks before aug) vs scan stating 2 years, I thought well I'll ring both, if 1 has a bonus years warranty then happy days.

I also have the worst luck known to man, so warranty is very important to me, so if I think I can get a longer one I'll definitely go for that even if it costs a tiny bit more, understandably.

Turns out they both had 2 years so scans listing was right, at the time of enquiring.

If a high end top tier more expensive model from Sapphire has 3 years then fair enough, but I was made aware that the pulse range certainly didn't, I as literally said "well I don't really want to spend £800ish on something with a 2 year warranty when a little bit more money gets me an asus WITH a 3 year... - I know they're cheaper now but they had gone back up when I looked back before august... Sod's law eh.

I will repeat my point though that the sales team merely looked it up and quoted what was on the website, where as the rma team were way more involved and had a proper deep dive and confirmed I was correct and that it was a typo.

So it's always worth asking!
 
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lemming3k said:
Hmm, I can't seem to find what the Hellhound is but I'd guess 2 years. Potential for some cashback so if it all comes through I've got a bargain. I'll just be happy if it all works and stays that way.




I wasn't sure what we could say on other companies. I've seen one with a cheap HDD (not available at OC) but since I've never heard of them I've no idea how reliable they are or if I could ask here.

That's amazing service for the warranty. Companies massively underestimate how good customer service brings in money. Another site gave me some money back after a price drop, so I ordered more from them! Anyone that gives me hassle I stay away from in future so it doesn't so them any favours. Obviously hope to never need them though.
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Yeah you have to be careful what you say here vs a forum that doesn't sell products, and no linking to other sites, which is fair enough...

Yeah amazing customer service with the other company that offered that.

Personally I think it's ridiculous to have an RMA team confirm you were right/not lying then say but now we need to get the manufacturer to confirm we're not lying as well :cry: vs refunding/replacing yours and sending it back to them and dealing with that side of it themselves as at that point it isn't my problem?
You've confirmed I was right/it's faulty/died/still in warranty, give me my replacement?

Why should I be without a working PC that I might need for work etc for 28 days? Which also then is wasting time on my other parts warranty when you think about it? So it's a knock on inconvenience isn't it!

That's not a dig at ocuk, it's just as you say something everyone bar said company operates this way with pc parts warranty, so I tend to use them more on products that offer this option, as why wouldn't you and they're often cheaper/the same price.

I've had good experience for the last 15 years with ocuk on/off when I've used them though don't get me wrong :)

Just with warranty if someone offers the aforementioned it's a no brainer, especially when they're the same price or cheaper :)
 
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TrojanWhore said:
Completely agree @Removed User 345456 - proper handling of CS/warranty is everything to me, especially when talking about that sort of value!
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That was literally my reasoning for not buying it at that point, as I've always had positive experiences with Sapphire but 2 years for £800ish at the time for a 7900xt...

I even said to matey from the sales team at the time, if I'd have blindly bought this online and it'd failed after 2 years and had screenshotted the listing (which I always do for this exact reason/warranty) you WOULD be replacing it against your terms as that's trade description act etc etc and mis-selling of goods!

Then I looked at how much more 1 was from Asus with a 3 year and then the power consumption and decided against it altogether, when you have multiple things to talk yourself into, you know you were right the first time to wanna swerve it if you had doubts.

EDIT: Just checked and the 7900XT Pulse STILL states 3 years despite RMA telling me this was an error and they'd have it amended 6 weeks ago:rolleyes: so that's 2 cards both wrong according to the guy I spoke to in the RMA dept!

So either the guy I spoke to in the RMA team despite double checking it for me (or claiming to) needs retraining or the website team need to be when inputting important data like this that literally puts a buyer off/disappoints when you find out the truth...

I'd definitely ring the RMA team now, I find it VERY hard to believe they're now magically a year extra warranty 6 weeks after enquiring, considering he held his hands up and apologised for the error on the product listing?
 
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humbug said:
Hardware Unboxed make good tear down reviews on GPU's but he said he was going to refuse any AIB sent 7900XT's because he didn't like the initial price of the MBA version, i think that's a very poor excuse for something else that's going on.... but ##### those weasels here's tech supports tech support Windel instead, a very cool a straight guy so i'm going to give him the forum post instead.

Sapphire Pulse 7900XT.

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Nice, never heard of this guy before will give his videos a watch.

Going by his review, it seems the Sapphire Pulse RX 7900 XT is now nearly on part with a XTX MBA card! That makes it a strong buy! Has anyone actually done more tests on this comparing it with other brands to see if the gaps the same?
 
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Removed User 345456 said:
It's a typo mate, trust me, look on scan's site, states 2 year warranty, as does anyone else selling their cars... The guy on the phone from ocuk told me the 3 year was a typo when I spoke to the RMA dept...

So ring up and ask for yourself, I genuinely bet you I'm right if it was the same for the pulse 7900xt...

I only rang them to clarify this as I thought it was strange that scan who sell the same products had the warranty stating a 2 year on all Sapphire products, which they confirmed to me on the phone, then I saw ocuk stating 3 years so rang them to see if they somehow had an extended warranty, turns out it was merely a typo from another template they hadn't changed fully when adding the product...

If they have somehow changed it in the last 6-8 weeks then cool, bonus for you/anyone buying one. But it definitely wasn't the case 2 weeks before August... Hence why I went for Asus with 3 year warranty on my new gpu.

FWIW this isn't the first time I've spotted something conflicting across companies selling the same product and ocuk have got it wrong.
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@Gibbo ?
 
An update on the lack of reliability of Powercolor, the aforementioned one in my 2nd rig decided to do a hard reset merely loading up a youtube video then wouldn't post...

That's twice in 1 week and literally the 2nd time i've used it, the first also had a problem and hard reset during trying to boot - something that's never ever happened with this hardware with my previous gpu that I still have!

Thought F this I've had enough of this unreliable POS, I'll refit the older gpu...

So I open the case and it sticks like electrical fire...

This card would only behave if you undervolted it and underclocked it -200mhz on the memory, just stupid, I've never overclocked it and it's only been used for a bit of csgo and mainly for browsing the web/watching content...

Oh and no surprises, as soon as I refitted the old faithful previous card to the rig it's been bulletproof and on multiple times and not missed a beat - funny that...

Safe to say they will never have my money again! Me and my mate are going to literally smash it to pieces and film it, at least that'll be reliable...:D
 
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Removed User 345456 said:
An update on the lack of reliability of Powercolor, the aforementioned one in my 2nd rig decided to do a hard reset merely loading up a youtube video then wouldn't post...

That's twice in 1 week and literally the 2nd time i've used it, the first also had a problem and hard reset during trying to boot - something that's never ever happened with this hardware with my previous gpu that I still have!

Thought F this I've had enough of this unreliable POS, I'll refit the older gpu...

So I open the case and it sticks like electrical fire...

This card would only behave if you undervolted it and underclocked it -200mhz on the memory, just stupid, I've never overclocked it and it's only been used for a bit of csgo and mainly for browsing the web/watching content...

Oh and no surprises, as soon as I refitted the old faithful previous card to the rig it's been bulletproof and on multiple times and not missed a beat - funny that...

Safe to say they will never have my money again! Me and my mate are going to literally smash it to pieces and film it, at least that'll be reliable...:D
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Damn. What model?

Isn't it under warranty?
I wonder if it's worth stress testing any new card I get.
 
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