Does this warrant an RMA?

Wiggins · 2 Apr 2008 at 16:46

I got a 20" Monitor delivered this morning, plugged it in, switched her on and got a dead white pixel on the bottom right of the screen.

Not sure if it will dissapear as I have heard they sometimes do.

Am I within my rights to get a replacement?

jonislost · 2 Apr 2008 at 16:57

Depends on the brand, some of them cover any amount of dead pixels, some don't. Have you tried gently rubbing it out or anything?

Adrianr · 2 Apr 2008 at 16:59

Unfortunately not. There are a certain amount of dead pixels allowed in a screen.

I know this rule is certainly in force at all of my local computer stores.

See here for more info

http://en.wikipedia.org/wiki/ISO_13406-2

eggnoodle · 2 Apr 2008 at 18:09

If you got it delivered this morning send it back under the 7 day rule or give them a call to discuss options.

For the amount of money you probably spent on it, it should not arrive with a dead pixel. I am sure the person down the phone or anyone on this forum sure as hell would not accept a brand new product with a fault.

If they refuse to negotiate down the phone, inform your bank to stop any payment, drive to wherever you bought the product from and inform whoever is in charge that you will not be leaving without a replacement product - worked for me

Wiggins · 2 Apr 2008 at 18:19

jonislost said:
Depends on the brand, some of them cover any amount of dead pixels, some don't. Have you tried gently rubbing it out or anything?

I have tried giving the area a gentle rub and nothing happened so I left it.

Adrianr said:
Unfortunately not. There are a certain amount of dead pixels allowed in a screen.

I know this rule is certainly in force at all of my local computer stores.

See here for more info http://en.wikipedia.org/wiki/ISO_13406-2

Thanks for the info

But how would I find out what class the monitor falls into. I can only assume it would be the seller or the manufacturer that would tell me this?

eggnoodle said:
If you got it delivered this morning send it back under the 7 day rule or give them a call to discuss options.

I also registered the Monitor with DGM and their policy if a fault is accepted that they swap on site for another. This occurs after the 14 day period I have with the online retailer I bought it from.

I will give them a call to see what options I have.

Adrianr · 2 Apr 2008 at 18:23

Wiggins said:
Thanks for the info

But how would I find out what class the monitor falls into. I can only assume it would be the seller or the manufacturer that would tell me this?

You'de think they had that on the wiki page wouldn't you!

Class 1 is military and medical, Class 2 is common consumer, so you

Delvis · 2 Apr 2008 at 18:49

You can send it back to the seller of the monitor under the Distance selling act, its not what you expected it to be, and it has a fault with it.

I had to do this to my first LCD I brought as it had a couple of red pixels, they should either refund you or replace it theoretically...Haven't brought another LCD since though

Burned_Alive · 2 Apr 2008 at 19:25

You can send it back under the DSR, but unfortunately it's within tolerances for normal products (i.e. not faulty).

Craig321 · 2 Apr 2008 at 19:26

Adrianr said:
Unfortunately not. There are a certain amount of dead pixels allowed in a screen.

I know this rule is certainly in force at all of my local computer stores.

See here for more info http://en.wikipedia.org/wiki/ISO_13406-2

That doesn't always apply. My brother managed to RMA his screen for a single dead pixel.

Adrianr · 2 Apr 2008 at 19:37

Craig321 said:
That doesn't always apply. My brother managed to RMA his screen for a single dead pixel.

Of course it doesn't, but he was asking if he was within his rights to RMA the monitor. Which technically, he is not. Well, he is within his rights to try, but the shop are within their rights to tell him to get stuffed!

Burned_Alive · 2 Apr 2008 at 19:39

Craig321 said:
That doesn't always apply. My brother managed to RMA his screen for a single dead pixel.

No, it does always apply, they are bound to it as a minimum, however dead pixel policy varies from manufacturer to manufacturer at their discretion. As far as i'm aware Samsung and Viewsonic offer a "Zero Dead Pixel" policy and i think Iiyama used to, but dont now. I always buy monitors online so I can send them back under the DSR in the event of dead pixels.

wombraider · 2 Apr 2008 at 22:00

Return it under the sales of good act 1979 for a brand new unit or full refund ( including delivery and return postage charges)

It doesnt matter about any tolerance regarding dead pixels , if it got 1 dead
then its faulty and can be returned.

I went through 3 different screens until I got one I was satisfied with ( no dead pixels )

Dont be fobbed off with excuses.

more info
http://www.bbc.co.uk/consumer/guides_to/law_goods.shtml

Delvis · 3 Apr 2008 at 08:50

wombraider said:
Return it under the sales of good act 1979 for a brand new unit or full refund ( including delivery and return postage charges)

It doesnt matter about any tolerance regarding dead pixels , if it got 1 dead
then its faulty and can be returned.

I went through 3 different screens until I got one I was satisfied with ( no dead pixels )

Dont be fobbed off with excuses.

more info
http://www.bbc.co.uk/consumer/guides_to/law_goods.shtml

Quoted for good measure