Associate
@MiSJAH oh you
The trade-in program has been open for over a year now, we have been known to follow and post in the threads occasionally. There will never be a uniform cost for everyone as you suggest, this is simply not the way the trade-in program works, or was ever intended to work - it would end up being unfair and expensive for some and would limit model choice for others. Some customers wanted to pay extra to trade up to a top spec GT83, whereas others have paid as little as £50 for their chosen new model. At its core, a trade-in is where you trade in an item and get a value for that item, it is never the same for everyone as they are not the same items, and we have been clear on this from the beginning in all emails regarding the trade-in program. It is not an MXM upgrade and is not costed as such - MXM upgrades would not have included significant CPU/RAM/SSD/display/chassis upgrades, or a brand new 2-3 year warranty. Fundamentally, there is no benchmark for MXM costings as MXM upgrades have never been done in the UK, you and I can only speculate on what it would have cost.
The trade-in program is not about profit, quite the opposite, but we do have a set amount we can value each model at within the launch SRP. If a customer is asking for a further discount, this is something I will have to make a case for to my bosses, as I mentioned to you in my last email yesterday, and I will always do this if the request is reasonable.
We do not want our customers to be unhappy, you have put your trust in us by spending a lot of your hard earned money on our product and we appreciate that and value you as customers, so if a resolution is reachable we will always try to get there as amicably as possible. It is very unfortunate that NVIDIA's changes made MXM upgrades unsuitable, this is not something we can change but we are trying to offer the best possible solution given the circumstances. Many customers have received good deals on their upgrades and are now happy - I see no reason why you cannot be one of them.
I'm utterly bemused now -
1. MXM upgrades were advertised extensively - a key decision in purchase
2. MXM upgrades couldn't be done so a trade in program was advertised promising trade-in's at a comparable cost to MXM upgrades
Both of these points are in this thread and discussed extensively, I don't think this can be denied?
Yet, both in this thread and our email exchange an MXM upgrade was discussed, a theoretical cost agreed upon and then clearly stated that I would not be offered this equivalent cost in the trade-in program - why not when this clearly stated in marketing statements, websites etc.?
I'm sorry you are in this very unenviable position and you have to make sure the interests of MSI are taken care of, but I can't agree with you one iota. I also understand if you wish keep further communications off a public forum, which might be advisable since legal action maybe taken.
) will pretty much be quids in, as they would have pretty much the same value as my machine. This also means that if i/we wait for Volta, our machines are worth less asnd trade in costs would go up even more.
