Don't use the TFL website if you've changed address and not told the bank

CaptainComedy

CaptainComedy

CaptainComedy

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well for the next 10 days I am £495 down.

I just moved into a new place and tried using the TFL website to top my oyster card. I changed the address on my account, went through the payment process and the card got declined, odd I thought because I knew there was definitely money on there. so I tried again (I know the card off my heart) and it got declined again!

so I went upstairs, grabbed the card, filled out the form again and it STILL got declined! I did this another 2 times thinking I had accidentally typed the barclays authorisation wrong. but nope still declined - I checked my bank balanace and it had 0. despite having 600 there.

so I phone the bank up and they tell me tfl requested the money but because the postcode they gave didn't match what the bank had, the bank had taken the money off the account but had not given it to tfl.

as a result I now have no money, no transport for work tomorrow and I have to wait 10 days before I can do something.

what kind of bank system removed money from your account and then declines to make payment AND not give the money back!!?? if it failed it shouldn't be taking money in the first place!!
 
BloodyL said:
Why is it TFL (Transport For London)'s fault that you have not updated you personal details with the bank.

You initiate a transaction with incorrect details and it all goes wrong?, shocking...absolutely shocking, the mindreaders at TFL and the bank need shooting.
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I entered in all the details requested correctly. it never asked for a postcode and if it had I would know what to enter. I was never told that the address needs to be correct to what the bank has, nor was I ever told it is a requirement.
 
kibblerok said:
Cant see why the bank has taken the money - it's either authorised or it isn't and should remain in your account.
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this is my point - when you go to tesco and buy £20 worth of food but only have 19 in there, it shouldn't be deducted and NOT given to tesco.

and what if I wanted to pay for a sibling or a child? I can't do that because the accounts address is different? then they should ask to provide card holders address!
 
barclays - they are usually good, but I spend an hour going back and forth just to get an authorisation number.

I don't hold TFL at fault - I blame the bank for crediting without authorisation.

@mjt - I don't care about it getting declined - I care about the credit being taken.
 
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