Don't worry about Enta's bad boy ALT

LoadsaMoney · 9 Apr 2009 at 16:41

as it seems its a load of ***** that does bugger all.

http://forums.thinkbroadband.com/entanet/3613668-five-black-marks-and-the-alt-response-is.html

Mittens · 9 Apr 2009 at 18:19

I couldnt care less about the alt; the usage stats being totally out of whack does bother me though, according to enta, even though my billing date was april the 2nd i have already used up 20 of my 30gb.

so im guessing come next billing date when by their standards i have used .. oh i dont know, 150 gb, im going to have a massive bill and guess how easy its going to be to get my monery back from them......thats right... blood, meet stone

Id leave them if there was actually anyone i could go to half way decent. :mad:

LoadsaMoney · 9 Apr 2009 at 18:45

I wouldn't worry about that, as im sure Enta have the correct usage data.

rpstewart · 9 Apr 2009 at 18:48

Mittens said:
I couldnt care less about the alt; the usage stats being totally out of whack does bother me though,

Same here, all my usage after 8pm is being counted as peak even though I'm on a business package.

I've raised it as a problem with Enta but the response wasn't encouraging - "the programmers are aware and working to rectify it". Aquiss have been raising it directly almost daily and getting the same response. I'm not holding my breath

$anch3z · 9 Apr 2009 at 19:24

Mittens said:
Id leave them if there was actually anyone i could go to half way decent.

I left them and went for Eclipse home pro package - cant fault it 50gb a month between 9am - 11pm and unlimited totally outside of that

Get my sync speed on most traffic or change my traffic controller like qos

LewisStuart · 9 Apr 2009 at 19:48

Donno what they have done but my speeds have been great the past week.

ANDARIAL · 10 Apr 2009 at 06:55

Quick question enta related
I changed my package to business 45 day before yesterday on my end of month
Still getting 448 upstream,isnt the business package supposed to be 832 or has it been changed recently?
cheers

rpstewart · 10 Apr 2009 at 07:47

You should be getting the higher upstream rate but I think it's a BT job to actually turn that on - assuming of course that Enta have requested it for you.

ANDARIAL · 10 Apr 2009 at 17:14

Cheers, i expect it will be next week before UKFSN reply to my e-mail now

tolien · 10 Apr 2009 at 17:19

Yes, UKFSN would need to get Enta to get BT Wholesale to regrade you to Max Premium.

ANDARIAL · 10 Apr 2009 at 17:37

Product: Business 45

Taken from my ENTA account page so looks like they have dropped the ball,being charged for the correct i.e. Business 45 package too .oh well i can`t seee it being resolved before next week(maybe they will fix the usage info too)

edit:just rechecked my BT install reprts page on UKFSN and it says i am due to be `modify` to max premium (Business upload speed) on the 14 Apr :confused:

yet i am being charged for the Business package already,from the 9 in fact,thieving buggers

bigredshark · 10 Apr 2009 at 17:54

rpstewart said:
Same here, all my usage after 8pm is being counted as peak even though I'm on a business package.

I've raised it as a problem with Enta but the response wasn't encouraging - "the programmers are aware and working to rectify it". Aquiss have been raising it directly almost daily and getting the same response. I'm not holding my breath

What's wrong with that, I know from experience that finding the damn bugs in a usage monitoring system can be a nightmare after you've changed things around. It could easily take a week or two, they have the raw data so it's fine. What exactly do you want them to say - they can't fix everything instantly...

rpstewart · 10 Apr 2009 at 18:08

It's hardly tricky when the raw numbers are correct but going into the wrong buckets.

If any of my customers reported a problem where they were getting charged for something they shouldnt be we'd have folk on it 24/7 until it was sorted. "We're aware of it" doesn't cut it I'm afraid.

bigredshark · 10 Apr 2009 at 18:42

rpstewart said:
It's hardly tricky when the raw numbers are correct but going into the wrong buckets.

If any of my customers reported a problem where they were getting charged for something they shouldnt be we'd have folk on it 24/7 until it was sorted. "We're aware of it" doesn't cut it I'm afraid.

Well unless you're telling me otherwise I'd say you've got a reporting problem until you actually have money taken off you for it. I think you're seriously underestimating the complexity of these systems, I've worked with these systems for ISPs for years and they are one of the most complex aspects of the entire setup and usually are not only highly proprietary but maintained by a very small team of developers - even if all 2 or 3 of them worked on it 24/7 it could still take them days to find the single typo in thousands of lines of code. Give them a break until they actually take money off you for it.

rpstewart · 10 Apr 2009 at 18:55

If it's simply a reporting problem then a) it doesn't take 6 days to fix and b) it doesn't take much to send an email saying that it's a reporting problem and that customers won't get charged.

Simple customer service, not rocket science.