Download speed problem

[JackRegan]

I am (was) with BT on an 8meg connection and live 400m away the BT exchange. Before Thrusday I used to receive between 6500 kb/s and 7000 kb/s and a good service using a Voyager 2091 router supplied by BT.

However, on Thursday I noticed my internet seemed slow, so I carried out a few tests which showed I was only getting aroung 300kb/s. This went back to normal 6500/7000 after midnight, but during the day and early evenings the speed drops to around 300kb/s.

I reported this to BT, who to say were useless is an understatement. Bottom line is they say there is nothing wrong with their servers or my line. I have checked out my PC's and all are virus and trojan free.

Anyone got any pointers what this could be, I have obtained a MAC code from BT and look like I'll go with Sky, but I'm concerned the problem may be with the BT exchange.

Cheers

Jack

 

[thepharcyde]

I am (was) with BT on an 8meg connection and live 400m away the BT exchange. Before Thrusday I used to receive between 6500 kb/s and 7000 kb/s and a good service using a Voyager 2091 router supplied by BT.

However, on Thursday I noticed my internet seemed slow, so I carried out a few tests which showed I was only getting aroung 300kb/s. This went back to normal 6500/7000 after midnight, but during the day and early evenings the speed drops to around 300kb/s.

I reported this to BT, who to say were useless is an understatement. Bottom line is they say there is nothing wrong with their servers or my line. I have checked out my PC's and all are virus and trojan free.

Anyone got any pointers what this could be, I have obtained a MAC code from BT and look like I'll go with Sky, but I'm concerned the problem may be with the BT exchange.

Cheers

Jack

Are you downloading from HTTP or Torrent clients? If the latter you maybe being throttled by BT

 

[JackRegan]

Just http.

After some googling, found this to be a common problem - Here

The BT tech line in India is an utter disgrace. You are kept holding in excess of 40mins on a good day and when you eventually get put through, you speak to someone using a crib card who tells you to delete your temporary internet file and cookies and won't speak about throttling of contention ratios

From what I've just read, I expect BT to loose most of it's customers over the next 12 monts as poor product coupled with poor service is a recipe for disaster.

Jack