Dpd advice

[Techen]

Hi guys, I sent a rma return to overclockers on the 13th of dec via dpd next day. It’s now the 3rd of January and they still have it.

I’ve called them loads of times and they refuse to send it back to me or deliver it, getting real annoyed since I assume ocuk has a time limit on a rma.

Anyone any ideas how I can push dpd to do something?

 

[Techen]

have they given a reason for this?

They told me that the parcel is under investigation for taking too long, While its under this they will not send it back to sender till it's complete.

 

[Techen]

Did you sent it (ie book it in/pay for it) with DPD or was it collected by DPD booked in by OCUK?

I had to pay for the return as it was unwanted, Thought it would show up next day but yea....

 

[Techen]

Ah so it was booked in and paid for on your account?

unfortunately then you are going to have to hammer them for an escalation. Its likely that its been lost/stolen/damaged by some driver that doesnt give a monkeys as they had a stupid amount to collect/deliver and had a grump on and they are trying to fob you off till they eventually say to claim for it.

There saying its not lost cause it keeps getting scanned then going missing then scanned again. Maybe its damaged not sure.

 

[Techen]

Was it a boomerang ?

Am sure it will look like one when OCUK finally gets it.

 

[Techen]

Maybe their scanner is damaged

Is the depot local enough for a visit?

Its in stoke and am in the middle of scotland.

OCUK said they won't try and collect it too so...

 

[Techen]

Pretty sure I read somewhere, maybe on here, that DPD have to scan it every 24h otherwise it's considered lost? Did you take out insurance for the appropriate value?

Yes and its 6 days no tracking to be considered lost, not 24 hours. It's crazy.