Dpd driver lied about not being able to reject parcel.. Pass higher up?

413x · 9 Jan 2023 at 15:15

So dpd driver flat out lied to me today.
He said I couldn't reject the parcel due to it being delivered with another (completely separate) parcel.

I have doorbell video evidence of this. And will have to pay to return item now.

How can I pass this complaint up higher?

413x · 9 Jan 2023 at 15:24

I'll probably just pay the return cost (10 pounds) I'm annoyed that they didn't (I got through on phone) just accept it back tomorrow.

The person on phone told me the courier misinformed me.

413x · 9 Jan 2023 at 15:25

sanaxe1 said:
You should have rejected his rejection of your rejection.

I almost did. But he'd already taken the picture. Thought it better to record whatever happened.

413x · 9 Jan 2023 at 15:53

Not worth chasing. Can see it going round and round.
For all the issues I've had with couriers. Dpd take the crown as a ratio.

I've had issues with RM, Evri, and Dpd but the volume I send with RM and evri it's to be expected. But this is first time I'm out of pocket.

I'll punish dpd by not using them when I can.
That'll learn em!

413x · 9 Jan 2023 at 15:54

MatsyLR said:
Complain to the company themselves as THEY are DPD's customer, NOT YOU.

Can try but it's not really their fault. But i will send an email

413x · 9 Jan 2023 at 15:55

The_Arbiter said:
Lightly wanted to clear parcels and go straight home instead of the depot.

Yeah pretty much. I almost contested it. But trusted him. He may have believed it himself.

413x · 9 Jan 2023 at 16:53

I simply didn't want it. If I had accepted it and looked at it, changed my mind. I'd fully expect to pay return.

But I rang the retailer and asked if I could reject and they said yes. I believe its standard for couriers to return to sender for free?

So it's absolutely not the retailers fault. Its also not my fault. Unfortunately because the retailer has the contract with dpd I can't probably do anything. It's up to the retailer to chase dpd. But nothing in it for them.

413x · 9 Jan 2023 at 16:54

TheOracle said:
Witchcraft?

Family trait or did you learn it from a book

I called the number and withheld mine. As if I call they know my number is linked and it just spams this generic response linked to my parcels in my account

413x · 9 Jan 2023 at 16:57

Jono8 said:
Realistically, your only avenue for getting return postage is to ask the retailer nicely. I wouldn't even waste your time trying to get DPD to reimburse you.

No I tried chat and call. Same response. One is those annoying situations where the guilty party is going to get away with it most likely.

Should have recorded the call where they said the delivery driver was wrong.

413x · 9 Jan 2023 at 17:01

Jono8 said:
So the retailer has refused to pay for return postage?

Haven't tried yet. Will send an email later. But it's in thier Ts&cs that pay for return postage normally.

Probably not worth the faff beyond one email.

I'll get some worthless satisfaction avoiding using dpd in the future

413x · 10 Jan 2023 at 11:45

More fun.
Yodel have now failed to deliver. Says delivered, but no trace on any camera or calling card.

I've not had issues with couriers in years (apart from DPD)

But since December RM, Evri, DPD and now yodel all had issues.

Raised the yodel. Issue both with yodel and company I bought from.

I'd like to see the picture of this delivery. Because it won't be my door.