DPD failed delivery.. exprience?

el3ctronick · 13 Sep 2020 at 23:28

Hi,
I recently purchased some stuff from OC webstore, it was sent via DPD (unfortunately).. The packet was marked as delivered and sign by me. This is not possible as it wasn't delivered to me. I know they have that contactless delivery service..where according to the description, the driver stays from a safe distance and waits for the packet to be collected by the customer. In this case it didn't happen..either it was never delivered or someone stole it in the case it was left at the entrance. Do you know if OC will send me a new package? refund me etc? I am worried and disappointed as my order wasn't cheap and I need it for my job..while I can't place another order and pay..while waiting for an investigation that might take 2 months before issuing a refund based on the investigation... any experience with OC in such cases?..
thanks

Surveyor · 13 Sep 2020 at 23:30

Post here and someone from the shop will look into the matter: OcUK Customer Service

Surveyor · 13 Sep 2020 at 23:31

Double post.

el3ctronick · 13 Sep 2020 at 23:36

thank you!

arknor · 13 Sep 2020 at 23:46

where I live with communal entrance I often worry about deliveries because any time someone rang on the intercom royal mail etc and I've gone down instead of buzzing them in, they just gave me the package without saying a word to confirm it's even me they just talked to.

el3ctronick · 13 Sep 2020 at 23:49

this is worrying actually. Hope my issue is resolved as it's definitely not my fault...and my order wasn't a 15 pounds purchase....

Tee Hee Johnson · 13 Sep 2020 at 23:56

If it had been a £15 ourchase, it would probably have been via royal mail and all this would have been averted.

Blackjack Davy · 14 Sep 2020 at 00:15

Couriers aren't accepting signatures right now for obvious reasons at best they'll ask your name and leave it on the doormat. Bought something on eBay RM signed for and the postie simply shoved it through the letterbox didn't even bother knocking, the guy even sent me an email saying sorry I forget the tracking info, he needn't have bothered as its completely pointless. Anyway I digress.

el3ctronick · 14 Sep 2020 at 00:17

Blackjack Davy said:
Couriers aren't accepting signatures right now for obvious reasons at best they'll ask your name and leave it on the doormat. Bought something on eBay RM signed for and the postie simply shoved it through the letterbox didn't even bother knocking, the guy even sent me an email saying sorry I forget the tracking info, he needn't have bothered as its completely pointless. Anyway I digress.

yeah I totally understand.. however you can't just leave a parcel unattended..

MagicBoy · 14 Sep 2020 at 00:23

Forum can't help you. Contact OcUK in the morning.

MikeTheNative · 14 Sep 2020 at 12:24

I can't remember the courier but I've had one leave a parcel on my doorstep didn't even knock or anything, in full view of the street while I was home. Only noticed when I got an email saying it was delivered.

el3ctronick · 14 Sep 2020 at 12:37

thank you everyone.. OC team has taken every step to help me with my situation..superb client support seriously!