DPD - Rant

[herbaldinho]

I never thought i'd see a courier being the reason I would stop using a company, least of all one i've been buying my PC parts from exclusively for the past 10 years, but that day has arrived.

DPD, of all the couriers i've ever received orders from, are the only ones who can manage to lose orders of £1000's of pounds, deliver goods smashed beyond use and provide little to no information when trying to find out exactly where the hell your parcel is when it goes walkies.

If i had to pay double the delivery cost just to have anyone else but DPD deliver my Overclockers' orders I would gladly do so, I wish that it was an option but i'm left now having to go elsewhere because of the almost £1500 pounds worth of goods ordered in the last month that have arrived broken or in today's case, been lost with no trace.

I'd love to know if anyone else has suffered at the hands of DPD, maybe Overclockers could possibly then consider a secondary contract for an alternative courier option so customers won't feel forced to avoid purchasing because getting their order becomes a lottery

Apologies for the rant, but like i say, i never thought the incompetency of a courier would drive me away from one of my go-to favourite retailers

 

[herbaldinho]

Wish my experience had been similar to some of the replies posted. The order i rang about today, which was not for items that would have been easily lost, cannot be found in their network anywhere, and was ordered 5 days ago despite paying for 2 day delivery. I can't fault the local delivery guy either he has been on our run for years and its only past 12 months this has started. This is the 6th time in a year i've had goods lost or broken on receipt, what annoys me most is how much i depended on Overclockers for my parts and have done for a decade

 

[herbaldinho]

I gather you have made OCUK aware of this via the proper channels? I'd also call the local depot and make a complaint about the issues you've suffered. Clearly someone is not doing their job properly.

Yeah the customer support guy this morning made the manager aware and OC where good enough to immediately process my requested refund that i should have back today, they apologised and did what they could but losing an order like the one i placed mystifies me, would have been a substantial box of parts as well as 2 monitors