Drayton Wiser (heater/water smart controller), my install log/issues

Joined
4 Aug 2007
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21,411
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Wilds of suffolk
So a couple of weeks ago I bought the Drayton Wiser kit. I bought what i thought was the main unit and room stat. What I got was the above and two of the radiator TRV heads as well.

So Sat as er indoors was away I could take my time and install.

So I checked the wiring for my old unit, and compared to the new one. Other than a differing drawing type I came to the conclusion the wiring was standard and other than disconnecting the wired thermostat I would be dandy.

So i collected a few tools and isolated the boiler.

Unscrewed the old face plate and removed, looks good wiring seems to be logical inside.
Disconnect the old wired stat, tape up the ends after taking a couple of photos of the wiring, so should I need to I can put it back.

Go to clip on the new faceplate, after a couple of tries its clearly not going on. Take a much closer look from underneath whilst trying to clip on. Ah! the old faceplate terminals are slightly too wide.
Grrr, means i will need to swap the backplate for the supplied one. Then I notice something unexpected, two of the terminals on the old plate have no wires, these are the middle two of the four, its the central heating off and water off terminals. Clearly the old heating and water worked fine.
So having a quick look and a think, I believed that the installer had bridged these behind the plate, thinking logically I could think of no reason why the new control would not handle this as well, and that probably its an old fashioned thing or something, maybe pre dating the common backplate.

So I label the wires and disconnect. Remove backplate and install the new backplate. Wire them all back up and tuck away the old room stat. Clip on the new faceplate and secure with the two screws.

Flick the isolation switch and it powers up. Phew! good start!

Pressing the water boost and heating boost both indicate they are on, and both will fire up the boiler.
Nice i though, all be sorted in a few mins now, just the app to install and wireless room stat to fire up.

Oh how wrong you can be!
So I go through the install mode, having installed the app on your phone, you connect to the new heating hub, to go through the setup. Now I couldnt work out why I was struggling. I would get so far then stop.
I even factory reset the hub completely, still some grief.

So I am playing around, and manage to complete the setup, yay!
So I now have the hub setup with an account, the room stat setup and linked. I just need to tweak the water and heating timers. Now I realise what my issue is, the hub is losing wifi, despite me having the Ipad, my phone and an Alexa all within feet of the hub its constantly losing the signal where as the other devices are fine. So this I figure was why the setup was so painful as it kept losing signal thats why it seemed to get stuck.

So I spend the rest of the day checking intermittently if the hub has a signal, if it does, I quickly tweak the settings on my phone. Sometimes it updates, sometimes not. Seems if it has no wifi and it cannot update the web settings it wont update locally. Eventually by the evening I have what I consider a good starting point that we can tweak over the next weeks.

So thoughts, install would I believe and been really simple, even considering the backplate issue, had the wifi been fine. The wifi is slightly weak in the Kitchen, but its normally fine for anything in there, Alexa for example will steam music to a dot, so its got a good enough signal for that. I can only assume the close wiring, and the unit itself for the hub shield the signal a fair bit so its too sensitive.

I will address this to follow. There is a wiser smart plug you can get now that acts as a booster, so it claims, but this is 1) expensive and 2) I am unsure exactly how it fuctions, and this is particularly unclear, so I may go for a general one.

Now how does the unit work? Seemingly pretty well.
The whole point of the switch was I wanted a wireless stat, that we could move into the Lounge in the winter when we watch TV, its the coldest room in the house and even with TRVs on the whole house you still ended up with the heating switching off and that room ending up cold.

We have the unit switched to eco mode as this is the default. Seems to work well and be learning how quickly our room (lounge) heats. It is clearly heating less but more frequently which is exactly how that room needs to heat. Its got 3 rads and can get quite hot quickly, but then the temp drops and you need the heating to come on. Its looking good so far!

The minor issue is the rest of the house is pretty much overheating, no real surprise I guess as the temps on the TRVs were set to suit the old system, which came on less frequently but for longer. I need to tweak them a bit, but again over a little time. They need their semi annual up down cycle anyway to keep them from seizing so i will drop them all a bit and go from there.

Overall very impressed, I picked this up for £140 and its money well spent I think.

I will probably add the two rad controllers as well. One in the dining room (knocked through Kitchen/diner). Not sure about the other, it may not be needed. Maybe the main bedroom so I can keep that one lower before we go to bed, but to be honest er indoors wont shut doors, so trying to keep one room lower than the others is mostly a lost cause!
 
Caporegime
Joined
11 Mar 2005
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32,197
Location
Leafy Cheshire
Unlucky about the wiring, mine was a straight swap onto the original programmer back-plate, though my programmer was a Drayton one which may have helped.

I had no setup problems, wifi signal was fine, however one of my lounge stats does have range issues, not got round to buying the plug range extender yet.
 
Soldato
Joined
25 Jan 2003
Posts
2,701
Do the thermostats on the radiators connect to the wifi or do they go to another device which then connect to the wifi?
 
Soldato
Joined
17 Oct 2002
Posts
5,538
The thermostat and valves connect by proprietary rf, not wi-fi. The wiser plug boosts this RF signal (controller to sensor) and does nothing for WiFi (controller to internet). The controller needs to be wired into the boiler.

I'd prefer they were all on WiFi but I guess the batteries might not last so long then.

You can get the basic kit and try it out - just plugging the controller into mains lets you get going and pair up the devices, so you can test dignsl strength around the house.

If you're careful with it there's be no reason why you could return it if it didn't work. The plugin booster could be an option if you have signal issues though.
 
Associate
Joined
16 Oct 2018
Posts
1
The WiFi issues echo my own experiences with the Wiser system. It works ok now but I had all 3 main issues for weeks. But in persevering with it and holding Wiser support to account forward the system they supplied me, it all worked out in the end. I can use the system as expected. I've 1 x HeatHub, 5 x TRVs, 2 room thermostats, 1 x plug.

Here's some stuff I've learned on the way.

* HeatHub connectivity, both WiFi and Zigbee RF, are common customer issues, not resolved fully by Wiser. Hardware, software, who knows. Apparently a technically minded customer added an antenna to the HeatHub improving WiFi.

* The Wiser cloud was down for a large part of August and some of September, affecting not all, but a large segment of users.

* The HeatHub has 3 main types of connections:
- Zigbee RF to its TRVs, room thermostats & plugs
- WiFi to your phone's app (internet access not needed by the HeatHub, but your phone needs it for authentication)
- WiFi to Wiser cloud for control by phone app from anywhere

* I read that some early consumers with HeatHub-TRV connectivity issues were sent a Wiser plug to help bridge the Zigbee signals. After much discussion with Wiser support, they sent me one.

* The Wiser plugs, if more than one, form a Zigbee mesh

* The HeatHub is configured to connect to this server hosted by Microsoft cloud: 13.95.238.224
It is also necessary for your firewall to allow out TCP ports 8171-2. Wiser support may ask you to test these ports from a device on the same WiFi network, e.g.
http://portquiz.net:5671 . It doesn't prove the HeatHub can, but at least it shows you, youryour net generally allows comms on these ports.

* The Wiser cloud service has an API that isn't publicised:
http://13.95.238.224/swagger/ui/index

* Wiser 1st line support and industry trainer / site engineer are excellent. The same can not be said for their 2nd and 3rd line support, who were useless. After 6 weeks they still had not managed to isolate the issue, investigate logs or offer any solutions. Ineffective.

* Wiser do not value customer feedback. There is, as yet, no dedicated Wiser forum, no bug tracker, no feature request tracker. In short, the only way you can communicate with them is over the phone or a support ticket. This isolates your customer base.

Thats most of it.
 
Caporegime
Joined
18 Oct 2002
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25,289
Location
Lake District
I don't understand the statement about the TRVs being set up for the old system, you set them to a comfortable temperature and they automatically restrict flow into the radiator when the wax or whatever they use expands.
 
Joined
4 Aug 2007
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21,411
Location
Wilds of suffolk
I don't understand the statement about the TRVs being set up for the old system, you set them to a comfortable temperature and they automatically restrict flow into the radiator when the wax or whatever they use expands.

Its because of the location of the old room stat vs the new, and how the old system tended to put the heating on for longer periods less frequently (i assume the controller did this), where as the wiser system will turn it on and off far more frequently as it tries to stop overheating in the room. which I must say is really apparent, it does a really good job of seeming to learn the speed the room heats up and cools down. I found it was basically keeping the rads luke warm, so trickling in heat, where as the old system would turn the heating on for longer, you would have 3 scorching hot rads, then they would go cold, and the room would cool down before the rads would kick in again. Made particularly bad by the fact the main stat was i the hall right in the middle of the house.

But this seems to have thrown the level we set the old TRVs at, as they are getting more opportunity to heat they are seeming to now overheat the areas we want heated well. I know they just sort the heat in the local area. They were probably in reality under heating in some areas compared to what they were set at, now they are hitting that. They just need some tweaking thats all :)

I was unconvinced on the need for the wiser TRVs (that also control the heat in that area), I suspect now I will probably use them as well.

Going back to my original issues with the wifi. Still playing up, but the system is working fine, its just getting it setup thats the issue if you keep losing the coverage. I think I will contact them and see what they say.
 
Associate
Joined
13 Apr 2004
Posts
66
Location
Miles away
Good post, and as mentioned above, the lack of any support forum or useful support page from the suppler makes a frustrating and lonely customer experience sometimes.

My main issues have been around device interconnections. I have 1 room stat, 3 TRVs and 2 RF boosters (both supplied by Drayton). Even with 2 boosters I sometimes wake to a cold house where many devices say no signal. My house isn't huge, and some disconnected devices are only 1 wall away from the hub. Surely I can't need a 3rd booster?!?

Usually the devices reconnect over time, say 1hr later. Though sometimes a full system reset is needed.
 
Soldato
Joined
25 Jan 2003
Posts
2,701
Even with 2 boosters I sometimes wake to a cold house where many devices say no signal. My house isn't huge, and some disconnected devices are only 1 wall away from the hub. Surely I can't need a 3rd booster?!?

This is what puts me off installing it. I don't want to risk being away in cold conditions and finding the heating doesn't come on for several days!
 
Joined
4 Aug 2007
Posts
21,411
Location
Wilds of suffolk
I haven't noticed mine not connecting to the system, will maybe check that a bit.

A couple of mornings I have found its not felt warm, but I think thats because of the new duvet more than anything, Silly hot!

I also notice that if we leave the thero downstairs (we specifially move it down there to get over the issue of the cold lounge) and leave it in there as the heating comes on a lot more to power those rads it is warmer upstairs.
If we move the stat to just about anywhere other than the lounge its cooler. Its just heat convection from downstairs to up.

I have been meaning to spend some time on the phone and challenge them over the wifi issue, but its been low priority at home with other stuff going on :(

I need some proper cold weather in order to see how it functions, but other than the issues listed above for me its working out well.
 
Associate
Joined
22 Oct 2018
Posts
1
My radiators are a long way away and I don't have any problem at all.

Have you checked the firmware on all of them? I wonder if they need a firmware upgrade but are too far away to successfully do them.

I have had one faulty valve that reads very low which j need to take back. The rest is working well
 
Associate
Joined
15 Jun 2003
Posts
361
Location
Leicestershire
Got a Wiser kit 3 for my new house - due to move in today! There are two thermostats which control two zones. My assumption is the main thermostat will need replacing with the controller plate, I will need to disconnect the thermostat upstairs. Does this sound right?
 
Associate
Joined
9 Feb 2015
Posts
30
Hi chaps, digging up an old thread I know.

I've just bought 11 smart valves and the thermostat kit 1. I thought I'd take the opportunity to create a smart heating system whilst I'm changing all the radiators.

Anyone know if I can set up the system without an internet connection? Can the valves be set manually? We aren't moving in just yet so have no WiFi there yet.

Also, the house is a big old Victorian terrace, high ceilings, brick walls etc so I'm a bit worried about the RF signal getting through to the controller. Are Drayton any good with sending out the repeater plugs, or do they try and make you buy them? The lot will be getting sent back if so!

Thanks in advance :)

GW
 
Joined
4 Aug 2007
Posts
21,411
Location
Wilds of suffolk
I think from memory you will struggle without the internet.

IIRC you get to a certain point but without the internet it basically stops. This was again IIRC when trying to override the settings (ie on off etc)

To be honest I was going to tweak mine more, but never did (I was the OP btw)

This is the relevant part from my post I think
"Oh how wrong you can be!
So I go through the install mode, having installed the app on your phone, you connect to the new heating hub, to go through the setup. Now I couldnt work out why I was struggling. I would get so far then stop.
I even factory reset the hub completely, still some grief.

So I am playing around, and manage to complete the setup, yay!
So I now have the hub setup with an account, the room stat setup and linked. I just need to tweak the water and heating timers. Now I realise what my issue is, the hub is losing wifi, despite me having the Ipad, my phone and an Alexa all within feet of the hub its constantly losing the signal where as the other devices are fine. So this I figure was why the setup was so painful as it kept losing signal thats why it seemed to get stuck."
 
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