DSR Rules

[Listy]

Hey guys,

I purchased a monitor from a competitors site but wasn't 100% sold on it and asked to return it on the 6th day (via email) under the DSR. I've since received a reply but am a tad confused and need some advice.

The email states:

Distance Selling Regulations (DSR)...

If the goods are being returned under the DSR it is important that they are returned within 7 days.

If your items fall within the following four criteria's then your item will be accepted for a full refund:

- Unused

- In original packaging

- In as new condition, in order that we can restock the item for sale

- Within the seven day time period allowed under the DSR.

Obviously the item isn't unused as I'd had it 6 days before making the request! (though it is in brand spankers condition)

I'm confused the most about the 7 day thing as that has now gone but I made the request to return on the 6th day, so am I still entitled to return it as I couldn't have possibly already sent it back as I had to wait for the RMA number

Cheers in advance for any replies

 

[Listy]

So I've now got to send it back ASAP or do I have a set period of time?

Cheers for the replies rodo & Longbow, appreciate it

 

[Listy]

Big thanks again for the replies fellas.

Just so any wires aren't crossed I thought I'd explain that they haven't denied me anything and did give me an RMA number in the said email but it was the wording regarding DSR claims that worried me (hence me double checking).

I always buy from the internet on my Barclaycard so if they give me any chew when I return it then I've got that to fall back on anyway and would proceed in claiming that way.

Thank you again to those who've posted