Duff internet?

Soldato
Joined
11 Sep 2013
Posts
12,632
Hola,

A friend of mine recently got himself a nice new gaming rig, but his home internet is utterly abysmal.
Neither of us are particularly knowledgable about networks, so I need your help figuring out why his Wifi is so naff and what can be done to improve it.

He is in a small 1-bed terrace house in Abbots Langley, but his wireless connectivity is sporadic at best. A quick set of tests at SpeedTest.net showed a ping of over 1000ms and down/upload speeds of 0.4!!

The BT Home Hub router is downstairs and the PC is upstairs, an estimated 12' from the Hub. Adding in a wireless extender did nothing to improve things and connecting directly to the hub via cable also does nothing.

He's on BT Broadband via the phone line - Estimated speed on his line is a mere 1Mb!!
Assuming a straight line, his phone line from the exchange 3 miles away crosses a river, a railway and the M25.

He's not in a particularly rural area and other houses in his road do have BT Infinity/Cable. But back when the cable company installed it (before he bought the house mid-90s), the company did not add a cable connection to his house, for some reason. If he wants cable, it will cost an extra £380 as they have to raise a streetworks order to dig up the road and put a connection in. BT and Virgin are apparently the only options.

Are there things we can do within the house to straighten this out?
Is there perhaps a line fault somewhere?
Are there other options for sorting this out?

What are people's thoughts?
 
Has he spoken to BT to see if Infinity is available for him? You can also check here - look for FTTC in the table you get after entering his phone number.

You could also get the line stats from his router and post them on this thread - this page will show you where to look
 
Has he spoken to BT to see if Infinity is available for him?
BT think it is available... until they check the address and realise there is no cable connection. That said, I don't know where his phone comes from, as there are no telegraph wires outside the house...

You can also check here - look for FTTC in the table you get after entering his phone number.
It says he can get 330Mbps FTTP, 1.5Mbps WBC ADSL 2+, 1 ADSL Max and 2 WBC fixed rate.
Then again, my own number comes up with something similar and we *definitely* don't have fibre optics round our way!

You could also get the line stats from his router and post them on this thread - this page will show you where to look
I'll have to have him check this when he gets home.
 
Post a screenshot of the BT wholesale result.

Well, this is what BT says he can get out his way:

12620272543_41abcf954a_z.jpg
 
FTTP on demand in an area without FTTC is a very rare thing. If you fancy paying astronomical install fees and can find an ISP willing to submit an order then that could be an option.
 
FTTP on demand in an area without FTTC is a very rare thing. If you fancy paying astronomical install fees and can find an ISP willing to submit an order then that could be an option.

He's just after the same reasonable speeds everyone else gets for the same average price that everyone else pays.
I don't even know what FTTP even means...
 
He's just after the same reasonable speeds everyone else gets for the same average price that everyone else pays.

He needs to adjust his definition of 'reasonable' to include 1.5Mbps or his definition of 'average' to ~£100 per month.

Moving house is another option.

It looks like it's an error on BTs database though really if there are other people in the street with FTTC. Send the nga email address a message with the address and landline number and ask what's up.
 
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E-mail address mentioned by Cage is : [email protected]

{Edit}

Though I just pinged that address an e-mail about another line and got this back:

Thank you for your enquiry.
Please note that we will not be responding to your enquiry as the NGA Enquiry Portal is now closed.

It points you to here
 
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Well that's unhelpful. Unless they are planning to add cabinet data (waiting on planning, not viable etc.) to that website it is not a replacement for the department that answered those emails.
 
Indeed - a lot of our customers ask if FTTC is coming in the next 6 to 12 months as they making business decisions. Only being able to tell them "no idea" doesn't help at all.
 
When you say customers are you an ISP or a IT consultancy? I would be very surprised if ISPs didn't have access to that sort of information.
 
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