DVLA Tax Disc Problem: Help!!

kr236rk · 18 Dec 2010 at 14:41

Hi,

My tax disc expires 31st December. Have been waiting for the DVLA V11 form to give me my unique reference number so I can buy a new tax disc, either online or down the Post Office. But the form has not arrived.

I cannot email the DVLA because they refuse to give out email addresses. I just spent 2 days trying to contact them by phone and all you get is an electronic switchboard asking you questions. It also asks you for the unique reference number - that's the one lost in the post.

So I'm now faced with being unable to buy a new tax disc over the PO counter or ordering one online - which would probably not reach me in time anyway due to the seasonal post situation.

Add to this the extreme weather (all types) we are now subject to in the UK: what is the logic behind an electronic registering system which relies on letter post for the delivery of key information ~ the unique reference number?

Add to this that the DVLA are part of the Civil Service - public servants paid for by us, the public, and you cannot contact them to ask a simple question like "Where is my V11 please, what should I do?"

Going round in circles here :mad:

Please advise -

Thanks,

Ric

kr236rk · 18 Dec 2010 at 14:44

Thanks - you may have answered in 5 seconds what the DVLA couldn't over 2 whole days!

kr236rk · 18 Dec 2010 at 14:46

FortyFive said:
Why can't you do it at the post office just taking your MOT & Insurance, You don't need a form any more they scan the bar code on the logbook slip.

Thanks. Will the current MOT be okay for this? - the new MOT isn't for a couple of days.

R

kr236rk · 18 Dec 2010 at 14:52

MrMoonX said:
their website could have told you that?

Thanks but - not that I could see? - but what threw me was the V11, it never turned up

kr236rk · 18 Dec 2010 at 14:55

FortyFive said:
they scan the bar code on the logbook slip.

What do you mean by the logbook please - you mean the book the garage stamp after the MOT?

R

kr236rk · 18 Dec 2010 at 14:57

AtreuS said:
Probably not, depends on the person at the counter. They usually like you to have at least a few weeks cover on the MOT and insurance.

Thanks

Oh Kripes, I'll just have to submit the paper work and grit my teeth I guess - what a great system!

:eek:

kr236rk · 18 Dec 2010 at 15:16

yep, it means the form V5C

thanks to all

typical that we all refer to this form as a log BOOK when it's just a piece of paper, and hardly anyone talks about the form number: very confusing because there is also the service book to contend with of course!

beginning to see some light at the end of the tunnel though - many thanks!

kr236rk · 18 Dec 2010 at 15:24

KRIST!

that means a sprint from the MOT garage to the Post Office?

no wait a mo - my MOT expires 01, Jan 2011: how does this look please?

kr236rk · 18 Dec 2010 at 15:34

OK thanks - the issue would never have arisen had the V11 turned up, at least I finally know what the Log Book looks like now: so a silver lining!