DWP Idiots

[ethan]

I recently contacted the Department of Works and Pensions over an alleged overpayment they have made to one of my employees. They had previously asked the employee if he disputed the amount and whether he requested a mandatory reconsideration. I said yes (acting on his behalf) because their figures outstanding didn't add up and he shouldn't have a civil penalty added to any amount outstanding since he had acted in good faith and according to their own rules. They have replied to the same individual, ignoring my previous comments, threatening with an attachment of earnings order and/or a debt collection agency. How can they legally be entitled to ignore their own rules and behave in a bullying way to one of their ex clients is beyond me? Does anybody know if they are able to carry out these threats without having to prove their actions are justifiable.

 

[ethan]

In their previous correspondence their client was given the option of a mandatory reconsideration ( which he has to take regarding any dispute). Only after this process can he appeal. The latest letter to him has ignored this process despite him adhering to it ?

 

[ethan]

It's absolutely criminal the way this Government department behaves. Having just spoken to them stating my employee disputes the amount of overpayment according to his bank statements, they still refuse to hold off with the attachment of earnings order or debt collector because the Department that deals with the appeal process is a different department. The dispute regarding the issue of a civil penalty still stands until they hear otherwise. Basically this amounts to taking money from an individual which is yet to be confirmed beyond any doubt that it is owed. He has also been denied the chance to appeal or receive a mandatory reconsideration.

 

[ethan]

Just trying to help him out. He is not quite "worldly wise" and is a good worker.