DXRacer Warranty?

Outcasst · 6 Oct 2016 at 13:27

I'm currently having some trouble with the warranty on my DXRacer Max chair. It's 1.5 Years old.

I have contacted DXRacer directly and they have told me Overclockers only offer a one year warranty on these chairs, however when I purchased it the fact that it had a 2 Year parts warranty and lifetime frame warranty was one of the main factors in the decision.

DXRacer won't help me either, as they stated:

"Due to their contract with DXRacer, we are unable to assist under warranty."

This seems like a complete joke as they're not willing to honor the original lifetime frame warranty that was promised.

Outcasst · 6 Oct 2016 at 13:51

I have. They stated that they do not have any replacement parts and because of the age of the chair, referred me to DXRacer support which is where I got the above response.

As I understand it, the Max series was replaced by the King Series shortly after I purchased it in May 2015, so I doubt there will ever be any replacement parts available.

Bit of a pickle, really.

Outcasst · 6 Oct 2016 at 18:24

ChugNorris said:
What parts do you need exactly? Not that we have any Max series parts in stock, but other parts are potentially interchangeable.

I need a replacement gas lift and replacement backrest. The gas lift could maybe be taken from the King series due to the weight that it's supposed to hold, but I don't see how the backrest can be swapped from another line.

Outcasst · 7 Oct 2016 at 18:42

ChugNorris said:
I can't do anything about the backrest (although I am of the opinion DXRacer should sort this as per their warranty claims) but I can get a replacement gas lift out to you if it helps.

A replacement gas lift would be fantastic if you can sort it. My details are still the same as on the original order; OC2016625

I have tried a message on the DXracer reddit, some people seem to be getting somewhere with them over there. Maybe it's just DXracer Europe that have some issues.

Outcasst · 11 Oct 2016 at 02:29

Excellent thank you. Your help is much appreciated.

Got nowhere with DXRacer support. Guess I just have to move on. Not going to be buying their products in the future.

Outcasst · 27 Nov 2017 at 19:54

Holy Necro!

So here we are again. Another year. Another issue with DxRacer.

One of the spokes on the base of the chair basically snapped clean off a few days ago. Pics: https://imgur.com/a/2diq2

Knowing that there's a lifetime warranty on the frame of the chair, I decided to message their support directly to ask for help.

They responded saying that the base of the chair is not classed as the "frame" so unfortunately there's nothing they can do since the 2 Year regular warranty has ended.

I haven't contacted OCUK yet, but what do you guys think about their response? I definitely would class the metal base as part of the frame of the chair myself.

P.S Their website also states warranty doesn't apply to issues that are a result of general wear and tear. Doesn't that basically invalidate the warranty? Most issues are going to be from general use of the product.