Ebay advice please :)

[AMDPower]

Hi all

Just wanted to get some advice regarding a item I bought of ebay and not sure what to do right now.

I recently purchased a used laptop, nothing fancy, but unfortunately the item was described AS NEW and it arrived nothing like as new. The repairs will cost a lot so I cant do that. There were several cosmetic faults that he did not described even though I asked about them. The seller has a 7 day return policy but with a cath and that is he is adamant that

please note item need to be returned in same condition as received with no change made to the Operating System or any other software installed.

I unfortunately UN-installed mc affe anti virus and window started to install the updates. I am assuming he will use this as an excuse to NOT accept a refund even though the machine is not as described and no way near to be honest and here is my dilemma

1) I can reinstall windows from the factory recovery partition on the laptop but I am assuming he will find out somehow even if windows reverts to normal with all reinstalled factory software.

2) shall I dispute this case on ebay first as payapl will side with me, because the item was not as described?


any advice on what to do in this regards?

thanks all

********-UPDATE1 -*********

Hi guys,

Firstly a very big thank you to everyone who took the time to read and respond, much appreciated

just to update everyone since you all took the time to help me,

I contacted the seller again before taking out paypal dispute, if we can arrange a new price to take into account the condition of the machine, as frankly I did not want the hassle of sending and payapl dispute. He disagreed and I opened a paypal dispute, as mentioned many times here, paypal sided with me. They asked if I could send the machine back and then give them tracking information. I did this and sent the item insured Next day delivery and signed for. Unfortunately It would seem the seller has not taken delivery, strange as I let him know that I was sending it.

In the event he wont take delivery, ie refuses to, what would happen?

I assume no refund and only leave negative feedback?

what happens if he does take delivery and says that these damages were not present and holds me liable?

I am never buying second had item from ebay again

**********UPDATE 2**********


Hi all

Thank guys, I really appreciate everyone taking the time to reply to me and for all the help.

The seller has finally taken delivery of the laptop and I got a message from paypal stating that they have decided in my favor and will get a refund in few days time, but when I checked the resolution centre it says case closed is fine but then it also says that the seller has disputed the claim and they are receiving further information sent by seller and reviewing it.

where do i go from here?

I assume he might be saying that i have caused damages to the item? I took many pictures from the item but he also had another laptop that is the same model as the one i purchased externally but differnt specs inside, is it possible that he might submit pictures of a laptop where the case is not broken in the same place and blame me for the damages?

thanks all

 

[AMDPower]

Contact the seller first and request a full refund if he declines due to them reasons hold onto the laptop and raise a dispute were ebay will probably refund you providing you return the item and don't use it anymore than you already have. eBay usually sides with the buyer so you may be okay

I contacted the seller and asked for a refund or adjust the price to take into accound the bad condition it is(he did not want to adjust price but said return it), he gave the excuse that I put into quotes ie "he would only issue a refund if i made no changes to the operating system or its programs" which is a bit weird considering the laptop has a recovery partition.

He is not refusing a refund but has a strange condition that i am worried he will refuse to refund me with.

I am worried to send it back and he says I made changes and not issue me a refund. Then it might be too late to dispute the case in ebay?

would it be best to just raise a dispute now?

Why did you even turn it on if you were expecting new and got something with "cosmetic faults"?

to check if the wifi, hdd and other stuff was working as I did not trust him

 

[AMDPower]

I had the reverse happen to me recently. Some illiterate sub human purchased an old laptop from me, I think he was an old guy who had never used a computer before. A week after he received it he asked me for a manual for the laptop because "it says webpage not available" :/
.
.
In summary, do what the **** you like because ebay will still give you a refund even if you took a dump on the keyboard and sent it back in a Tesco bag.

sorry to hear that happened to you, I honestly not trying to con this guy, I have even given him the choice of readjusting the price in accordance to its condition but he does not. This thing is not as described, he said to me few scratches on the lid, but there are many more than a few but that's fine no problem, he did not tell me that when you open the lid the case comes apart from the bottom of the laptop, and actually bends the magnesium chassis, when you type on it it excessively wobbles the screen on the side the case has come apart and its hard to concentrate with screen wobble, its hard to explain the fault

I have been quoted about £350 for the repair of the lid and open case which is too much when you add the price of the machine in the first place.


one last question guys, I don't have much experience with ebay but when you say open dispute do you mean do this via ebay or paypal or both?

thank all for your help, much appreciated

 

[AMDPower]

I still don't get why you uninstalled Mcafee?
I can see the checking wifi and it connecting and hitting Microsoft update, although one assumes you had to type in a wifi password by which point you would know the wifi was working. But why on earth if you didn't trust him, didn't like the external condition and had bought it "NEW" did you go messing with the software on it?

Anyway, as the others have said Paypal will probably side with you as long as you follow the procedures.

You are right, I should have not unintalled it and accept that but its was only a trial edition that expires in 30 days. But its silly since He reset it to factory defaults using the f10 option at start-up, does not not think I cant do that aslo?

 

[AMDPower]

Hi guys,

Firstly a very big thank you to everyone who took the time to read and respond, much appreciated

just to update everyone since you all took the time to help me,

I contacted the seller again before taking out paypal dispute, if we can arrange a new price to take into account the condition of the machine, as frankly I did not want the hassle of sending and payapl dispute. He disagreed and I opened a paypal dispute, as mentioned many times here, paypal sided with me. They asked if I could send the machine back and then give them tracking information. I did this and sent the item insured Next day delivery and signed for. Unfortunately It would seem the seller has not taken delivery, strange as I let him know that I was sending it.

In the event he wont take delivery, ie refuses to, what would happen?

I assume no refund and only leave negative feedback?

what happens if he does take delivery and says that these damages were not present and holds me liable?

I am never buying second had item from ebay again

 

[AMDPower]

eBay will side with you as the buyer, you have posted the item insured so if he doesnt collect as the item is 'missing' the claim will then go against Royal Mail.

he sounds a bit dodgy so if he was expecting the item there is a good chance he will just refuse to sign for the package.

can you contact the seller again and if no response contact ebay and chase them up as you have done your part surely they can now refund you.

But I stupidly put in a big sign on the back of the package if not delivered return to back to me with my address

Contacting the seller is your first port of call to see what they have to say

I might be jumping the gun, but because his description of laptop was Very Wrong, i don't trust the user. Although he has good feedback 100% positive., he is not truthful.

 

[AMDPower]

This. From regular personal experience as a seller. Just start a resolution center case, return it, and bobs your uncle. It's a horrid horrid place for a seller..

I understand this and have done this but the seller is not taking delivery of the item. I made an updated post 4-5 posts above this. I am just wondering what my options are if he refuses to take delivery of the item. I posted it insured, next day delivery and he has refused delivery by the looks of it.

I am assuming that it will be returned to me now, shall I accept or refuse?

its getting complicated

 

[AMDPower]

Hi all

Thank guys, I really appreciate everyone taking the time to reply to me and for all the help.

The seller has finally taken delivery of the laptop and I got a message from paypal stating that they have decided in my favor and will get a refund in few days time, but when I checked the resolution centre it says case closed is fine but then it also says that the seller has disputed the claim and they are receiving further information sent by seller and reviewing it.

where do i go from here?

I assume he might be saying that i have caused damages to the item? I took many pictures from the item but he also had another laptop that is the same model as the one i purchased externally but differnt specs inside, is it possible that he might submit pictures of a laptop where the case is not broken in the same place and blame me for the damages?

thanks all

 

[AMDPower]

Hi all

I finally got my money back just wanted to say big thank you to everyone who helped me on this matter. I am never buying laptop on ebay again. I don't want to experience that ever again.

thanks everyone for you help

much appreciated.