Ebay/DX/Parcel Monkey lost parcel

AthlonXP1800

AthlonXP1800

AthlonXP1800

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Joined
28 Sep 2014
Posts
3,769
Location
Scotland
I never had problem with all items I sold in ebay until I sold new replacement Corsair AX850 power supply for £110 on 3 July 2016. I registered with Parcel Monkey and booked DX to collected my parcel that buyer choose DX for £11 rather than collect item at UPS access point for £13. Then next morning I checked DX track number confirmed the item was out for delivery and delivered at the end of day, parcel was insured.

Before I gone to bed, I checked emails and saw a ebay message from buyer that he opened resolution centre confirmed he not received item. I reported problem to both Parcel Monkey and DX, also I looked at his post code on google view and it possible that the driver could dropped parcel over backyard or in food, green, brown and black bins. I send him a message ask him to look at all possible areas that parcel may dropped that driver not bothered to knocked or left him a card whereabout parcel was dropped.

I don't think he is a scammer when he live in a luxury house worth £246,000 accorded to Zoopla, he is probably some retired guy.

I wonder how long Parcel Monkey claim process last and when will I get £110 compensation? After successful claim process and I will issue buyer full refund in around 14 days. I recalled past experience with lost parcels when I not received a parcel and I reported to seller that I not received item and seller told me that I will have to wait around 14 days for refund after seller get compensation after completed claim process with Royal Mail then I received full refund after 14 days.

Hopefully I don't have another lost parcel today after booked DX to collect parcel contained MSI GTX 970 Gaming 4G heading to London workplace few streets away from Prime Minister. :eek:
 
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Just got another message from buyer informed me he finally received parcel 2 hours after delivery timeslot, he was disappointed he saw no traffic in his area 2 hours ago.

So bloody relieved he got parcel. :p

Guess he some stubborn pensioner worked up send me message that parcel failed to showed up at delivery timeslot. But he still left case open, I asked him to closed resolution centre case as I don't see a button as seller so guess only buyers can close it. If he still cant close case then ebay will step in to close case.
 
Just got email from ebay confirmed buyer now closed resolution centre case and my paypal fund hold was now released.

Phew everything fine for now.
 
tom_e said:
That's great next time go to Facebook.
Click to expand...

Facebook??? :confused:

Are you talk about buy, swap, sell groups? I checked many groups out, tried it out and my reaction was.... oh dear what a load of useless rubbish nothing as good as ebay, wasted too much of my efforts and time so I will not wasted hours on it.

If I search for graphic card it came up found none in UK. Corsair? None, Intel? None, Rover cars? None, Motherboards? None, PCs? None, Consoles? None!

Ebay got all these and everything I looked for in a sec! :rolleyes:
 
pastymuncher said:
Buyer sounds like a right ****. Straight to raising a case against you because a delivery was late.
Click to expand...

this is ebay we're talking about.

i just had a buyer log an "item not as described / faulty" return for a netbook because it was "slow for bidding on ebay items".
 
Wonder what became of the scumbag who sent a laptop uninsured, which subsequently went missing and who was then trying to keep the buyer's payment and get the money for it out of the courier, despite said lack of insurance?
 
ive used Parcel Monkey for years, always chose DPD or UPS

i sold a bike exhaust a few weeks ago and chose DX as they were the cheapest

Collected on a Friday, for Delivery Monday, time slot given between 8am and 6pm

Monday came, no parcel arrived, same with Tuesday

was on the phone to DX, had loads of lies saying parcel tried to be delivered but no one at the unit, the chap who bought my exhaust stayed at his unit until 6:15pm both Monday and Tuesday

finally on Wednesday, got through to someone at DX who spoke to the driver and said it would be delivered the same day. Luckily it was delivered on the Wednesday

Parcel Monkey were no help, just said they have reported to DX and will get back to me, never did.

will never use DX again, only DPD and UPS
 
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