Same here I absolutely hate selling for that reason. Your precious goods have been handed over to the courier and goodness knows what’s going to happen next
eBay gone to pot?
- Thread starter The_Arbiter
- Start date
Looks like I'm going to have an issue. Bought something for £20 on the 30th Dec, est delivery 2nd-7th Jan but no notification of it being dispatched. I appreciate it's New Year etc and I'm in no hurry so I emailed them just for an update on Sat and had no reply.
Private seller with 100% feedback (55), I'll leave it till the 8th then I guess I'll have to raise a non-delivery dispute with ebay?
Private seller with 100% feedback (55), I'll leave it till the 8th then I guess I'll have to raise a non-delivery dispute with ebay?
Soldato
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- 16 Aug 2009
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- 8,306
30th is one week over xmas season and its private seller. Not everyone is geared up for volume retail.
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But if you've listed something you should expect to answer emails.
I'd always let a buyer know if I'm busy. And if it's an issue I'd happily refund
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Yea, the not being dispatched yet wasn't the issue due to the time of year, it's more not answering the email that has got me thinking there's going to be a problem.
Their details say 17 items sold and they are listing 13 other items, mostly some womens clothing and other odd bits. What I bought was a microphone for the PC.
Their details say 17 items sold and they are listing 13 other items, mostly some womens clothing and other odd bits. What I bought was a microphone for the PC.
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Soldato
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- 13 Aug 2004
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- England
Some items I'll only list as collection only, it's going to limit the amount of buyers by quite a lot but still better than just advertising on FBMP.
Although, as has happened today, you get people who ignore that and say to post it.
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Ebay is doing a stand up job of killing their business from both sides. They seem to have ****** off sellers recently and now they are trying to annoy buyers even more.
I am getting constant alerts for things I have saved searches for and ignoring the fact their search is utter junk and sends me things that barely match any of the search term, now most of the things coming through are "classified ads" so not even things on ebay. Ridiculous.
I am getting constant alerts for things I have saved searches for and ignoring the fact their search is utter junk and sends me things that barely match any of the search term, now most of the things coming through are "classified ads" so not even things on ebay. Ridiculous.
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Worry over, they've suddenly replied - apologised that they didn't receive the notification (whatever) and will send the microphone 1st class.
Faith restored
Not getting notifications from the app is common, I have the issue, and IIRC someone else in here does too.
I'm having a massive headache with eBay and the seller of item I bought something from.
The simple outcome that both me and the seller agreed to was a partial refund to cover the item missing from my purchase. The seller said they couldn't refund me until I closed the case on eBay. I don't use eBay all that much so asked eBay what I should do. They said don't close the case as then they couldn't cover me with the buyer protection.
Anyway, This has been going round in circles since mid December with a simple solution at the forefront.
EBay put the case on hold for 5 days last week and this morning messaged me saying they've issued me and full refund of the item £169 and that I need to not do anything else and keep the item also. I've messaged them to confirm this and they have. They gave the seller 5 days to respond and issue the partial refund of £10 and now the out come is I get something for free and a full refund.
I really don't feel comfortable being issued a full refund and told to keep item as well. Morally this is very wrong and not good for my own well being and out of ideas what to do. Think this will be the last time I use eBay to purchase or sell, not that I used it much at all.
The simple outcome that both me and the seller agreed to was a partial refund to cover the item missing from my purchase. The seller said they couldn't refund me until I closed the case on eBay. I don't use eBay all that much so asked eBay what I should do. They said don't close the case as then they couldn't cover me with the buyer protection.
Anyway, This has been going round in circles since mid December with a simple solution at the forefront.
EBay put the case on hold for 5 days last week and this morning messaged me saying they've issued me and full refund of the item £169 and that I need to not do anything else and keep the item also. I've messaged them to confirm this and they have. They gave the seller 5 days to respond and issue the partial refund of £10 and now the out come is I get something for free and a full refund.
I really don't feel comfortable being issued a full refund and told to keep item as well. Morally this is very wrong and not good for my own well being and out of ideas what to do. Think this will be the last time I use eBay to purchase or sell, not that I used it much at all.
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He may have been funded it also - it has happened to me (must less value I must add
)I don't follow...He may have been funded it also - it has happened to me (must less value I must add
The seller may have kept the money from the sale
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Ahh ok, I've no idea but won't be dealing with them again. Is it normal for a company to ask one to close a case before they issue a partial refund? As if I did I'd have cancelled myself out of buyer protection eBay said. Just seems odd practice and makes the buyer protection redundant if I did.
Somebody is out of pocket though. Looks like eBay issued the refund as I've not heard from the seller since I last messaged and the case was put on hold, then again heard nothing to resolve the problem.
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No - probably trying to protect their score.
Associate
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I like the simple delivery,
I changed the settings so that the label is a PNG so I can delete the return address of it using MS Paint as I felt that if you sell items cheap with no returns - having "return address" on the label makes it look like you are happy for it to be returned for any reason.
Payments in the bank literally the next day is also great.
Downpoint - if I sell an item at 9pm on Friday night and print a Simple Delivery label at 10pm... eBay will send the buyer a notification to say I have dispatched their item - even if I can't drop it off at the post office until Monday... and some buyers have commented in my feedback to say I told them I'd posted it but didn't until 2 days later!
I'd rather eBay didn't send the 'dispatched/posted' notification until after I have actually handed it over to Royal Mail - which is more honest to buyers.
Edit forgot there is one major hate as a buyer... AI written listings, if I look at a faulty TV, the AI description will tell me how the broken TV is a must have for my household! IMO if someone can't be bothered to describe their own item I won't bother bidding on it, only the owner of an item can describe it accurately and honestly, not AI.
I'm sure its written in the eBay t&c's that a seller can use the photos from another sellers listing.
I changed the settings so that the label is a PNG so I can delete the return address of it using MS Paint as I felt that if you sell items cheap with no returns - having "return address" on the label makes it look like you are happy for it to be returned for any reason.
Payments in the bank literally the next day is also great.
Downpoint - if I sell an item at 9pm on Friday night and print a Simple Delivery label at 10pm... eBay will send the buyer a notification to say I have dispatched their item - even if I can't drop it off at the post office until Monday... and some buyers have commented in my feedback to say I told them I'd posted it but didn't until 2 days later!
I'd rather eBay didn't send the 'dispatched/posted' notification until after I have actually handed it over to Royal Mail - which is more honest to buyers.
Edit forgot there is one major hate as a buyer... AI written listings, if I look at a faulty TV, the AI description will tell me how the broken TV is a must have for my household! IMO if someone can't be bothered to describe their own item I won't bother bidding on it, only the owner of an item can describe it accurately and honestly, not AI.
I'm sure its written in the eBay t&c's that a seller can use the photos from another sellers listing.
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Associate
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- 28 Jul 2015
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It's been better than ever as a private seller. Simple delivery is cheaper than buying direct with Royal Mail and you can just disable the other couriers.
Renaming the selling fee to 'buyer protection fee' didn't seem to do anything except it's much lower than what it used it to be. Also, no more waiting for 80% off fees weekends.
Other than those two changes, it's pretty much the same, so can't complain. The only problem I've had is a buyer who opened a case claiming someone stole the package from their doorstep. I called eBay and said it was simple delivery so not my problem, they agreed, closed the case and refunded the buyer themselves. Took about 15 minutes and I could move on with my day.
Renaming the selling fee to 'buyer protection fee' didn't seem to do anything except it's much lower than what it used it to be. Also, no more waiting for 80% off fees weekends.
Other than those two changes, it's pretty much the same, so can't complain. The only problem I've had is a buyer who opened a case claiming someone stole the package from their doorstep. I called eBay and said it was simple delivery so not my problem, they agreed, closed the case and refunded the buyer themselves. Took about 15 minutes and I could move on with my day.
Soldato
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- 4 Apr 2003
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- 8,160
It seems the buyer protection fee is being used as an eBay managed insurance provision at the moment; so eBay are footing the bill between private sellers' deals which have issues, unless there is clear evidence of seller fault/miss selling. Especially so if using simple delivery.
That's part of the shipping T&Cs/advice (not eBays) so the shipping company (royal mail etc) can return the item if any delivery probs happen. Not for the seller benefit.
I usually write a return address in sharpie somewhere on the box in case the label comes off too.
It's for your benefit not the buyer. Better to get it back than a lost, buyer used wrong address or an undeliverable parcel....
Yep, buyer protection fee working as intended, especially if using simple delivery. It takes the pressure off private sellers. EBay are fully managing / owning the delivery process unless there is clear evidence of miss selling.
The thresholds will probably change to auto refund values / thresholds at some stage.
What they are doing is refunding the buyer + letting them keep the item in some scenarios (eg if damaged in transit) and letting the seller keep the money. It's cheaper and less risk than adding in a further stage of returns where the seller gets a damaged item back, buyer has a refund but nothing for it and the seller then has to be refunded too for the damage/losses.
Seems a neat way to manage the private sale process.
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