Ebay 'money back guarantee policy'

[VincentHanna]

As seen here: https://www.ebay.co.uk/help/policie...licy/ebay-money-back-guarantee-policy?id=4210

My wife sells a lot of clothes and shoes on eBay and I know from the many threads here they tend to always side with the buyer, not the seller.

But she sold some shoes and doesn't have a return policy, and the person asked to send them back because "They don't fit"

They were advertised as a size 4 and my wife is a size 4.

The buyer didn't say there was anything wrong with them other that that.

My wife has refused the request, quoting the eBay guarantee and pointing out it doesn't cover sizing issues.

So what's the likely hood that she will have to accept a return?

 

[VincentHanna]

Where does it mention in that guarantee about sizing and fit, I can't see anything.


100% likely.

Not all sizings are the same. I take 10.5 shoes if I buy from Clarks, 11 if I buy Nike trainers.

It doesn't, but it explicitly says it's for faulty, damaged or incorrect items.

Sizing clearly not covered.

If they now damage them on purpose and magically find/report a fault, won't eBay be asking the buyer why they initially only reported an issue with the size and not the damage?

 

[VincentHanna]

Size 4? Does she bath in a thimble?

Shoes my boy, shoes.

Does she buy clothes specifically to sell them or are they her old clothes? If the former then she is a trader and consumer law applies. Regardless though, eBay will side with the buyer.

No, she sells her old clothes and shoes. She doesn't resell.

Under distance selling laws you have to accept a return within 14 days for any reason. Ebay will 100% side with the buyer. Just accept the return and be polite to the buyer in order to keep positive feedback

Does this cover eBay selling as well if you aren't a shop? Either way they were sold on July 31st and the buyer reported it on August 13th so just within 14 days.

 

[VincentHanna]

Claimed they were on holiday.