Ebay partial refund question

Schizophonic · 27 Nov 2022 at 19:24

QQ.

I want to offer a partial refund to a buyer due to item in an incorrect state.
When I do this and give back £10 for example, its deducting 'Fee Credit' which is £1.28 but then it says 'Amount you owe' which is £8.72...

I just want to send back £10.

Just a thought...is ebay charging me 10% of my £10???

Surveyor · 27 Nov 2022 at 20:27

It seems ebay are contributing £1.28 for reduced fees and you're funding the other £8.72.

Fee credits

If there was an issue with an order that you resolved, you may qualify for a credit for some or all of the fees you paid.

www.ebay.co.uk

Craterloads · 27 Nov 2022 at 20:28

That’s correct you will be refunding £10. EBay take a percentage of sale, since you total is now lower eBay owe you / buyer money so will refund that amount + yours to make £10

Schizophonic · 28 Nov 2022 at 09:44

Cheers. I'll get this resolved.