Ebay Problem (again)

Stinky · 15 Mar 2006 at 14:43

i sold a CPU on ebay 2 weeks ago.

tested it and sent it the day i went on holiday. it all worked 100% now i get back from holiday and have an email from the bloke saying it didnt work when he got it and wants his money back.

i put on the item that i only offered a warrenty for day of sending. which it worked fine.

where do i stand in this.??? he is adiment that it wasnt his fault. and that it was broken before he got it.

:mad:

Sic · 15 Mar 2006 at 14:45

it's your responsibility as the seller to refund/replace. if you bought something from OcUK and it didnt work, what would they be legally obliged to do?

you got it

Red and White · 15 Mar 2006 at 14:47

just get him to post it back and then give him a refund, if hes bulling he wont send it back

dirtydog · 15 Mar 2006 at 14:53

Sic said:
it's your responsibility as the seller to refund/replace.

Not if he's selling as a private individual it isn't.

Clark Nova · 15 Mar 2006 at 14:54

Yup, ask him to send it back so you can test it. If it doesn't work then I guess you'll most likely have to refund him but, to be fair, you can't account for how he has treated it and whether he has been doing some crazy overclocking on it. It's a tough one to call really.

Did you take a photograph of the steppings on the processor before you sent it?

Sic · 15 Mar 2006 at 14:56

dirtydog said:
Not if he's selling as a private individual it isn't.

so you buy from ebay at your own risk? if i sold something to someone and it didnt work for them, i'd refund in a heartbeat, regardless of whether it worked when i sent it or not. if it got damaged in transit (valuable goods are always sent recorded/insured) then i'd be filing a claim with RM/the courier...but i would not leave it up to the consumer to sort this.

Stinky · 15 Mar 2006 at 14:57

yea i have a picture.

but if he has broken it, it leaves me out of money and a CPU i have proff that it was working the day it was sent.

surley its not my fault if he has broken it

Clark Nova · 15 Mar 2006 at 14:59

What's the actual issue with the processor? Does the computer not POST with it in? Is he an idiot and putting an AMD chip in an Intel board or something similar? There's a big difference between something being faulty and not being able to get it to work.

dirtydog · 15 Mar 2006 at 14:59

Sic said:
so you buy from ebay at your own risk?

Yep, unless it's a business seller, or the seller *chooses* to offer a warranty/returns procedure, or PayPal covers it.

if i sold something to someone and it didnt work for them, i'd refund in a heartbeat, regardless of whether it worked when i sent it or not. if it got damaged in transit (valuable goods are always sent recorded/insured) then i'd be filing a claim with RM/the courier...but i would not leave it up to the consumer to sort this.

That's admirable but it could leave you seriously out of pocket, if someone fries a £100 CPU because of their incompetence.

Sic · 15 Mar 2006 at 15:02

dirtydog said:
Yep, unless it's a business seller, or the seller *chooses* to offer a warranty/returns procedure, or PayPal covers it.

well i never. i shall be keeping an eye out for that. wondered why some people dont have returns policies.

dirtydog said:
That's admirable but it could leave you seriously out of pocket, if someone fries a £100 CPU because of their incompetence.

that's just the sort of person i am. as much as it'd put me out of pocket, i'd refund them. then neg them for being incompetent. this is the way i'd expect to be treated.

this is also a reason i only sell to people who have good buyer feedback, and i always offer after sales support on everything i sell.

Stinky · 15 Mar 2006 at 15:05

he has said he took it to a PC shop and they tested it saying the CPU is fried. therefore it could have happened in transport. it worked when it left me so i can only think it was his fault surly????

it doesnt post at all apparenly

dirtydog · 15 Mar 2006 at 15:05

Sic said:
i only sell to people who have good buyer feedback

How do you enforce that policy exactly? Do you remove bids from people with low feedback, or whose feedback you don't like?

Personally I don't allow zero feedback bidders and I always cancel bids from them, also people who have private feedback.

dirtydog · 15 Mar 2006 at 15:06

Stinky said:
he has said he took it to a PC shop and they tested it saying the CPU is fried. therefore it could have happened in transport. it worked when it left me so i can only think it was his fault surly????

it doesnt post at all apparenly

Hmm how could it have got fried in transit... definitely sounds like he damaged it either with static or not installing it correctly.

Clark Nova · 15 Mar 2006 at 15:10

dirtydog said:
Hmm how could it have got fried in transit... definitely sounds like he damaged it either with static or not installing it correctly.

Absolutely, if you know it was working fine previously then if it is fried it is his fault completely. What proof do you have that it was working?

Sic · 15 Mar 2006 at 15:11

dirtydog said:
How do you enforce that policy exactly? Do you remove bids from people with low feedback, or whose feedback you don't like? Personally I don't allow zero feedback bidders and I always cancel bids from them, also people who have private feedback.

same. low feedbacks are always contacted. if i receive no reply then their bid is removed. 0 feedbacks are contacted and cancelled. people with any negative feedback that isn't justifiable (in my opinion) are contacted and cancelled.

it's not worth the risk with all the crap that goes on on ebay. i've had a few disgruntled emails, but i'd rather have a disgruntled email than be £100 out of pocket.

G-MAN2004 · 15 Mar 2006 at 17:31

Sic said:
same. low feedbacks are always contacted. if i receive no reply then their bid is removed. 0 feedbacks are contacted and cancelled. people with any negative feedback that isn't justifiable (in my opinion) are contacted and cancelled.

it's not worth the risk with all the crap that goes on on ebay. i've had a few disgruntled emails, but i'd rather have a disgruntled email than be £100 out of pocket.

Agreed. Too many scammers on ebay.

alexakasloth · 15 Mar 2006 at 17:35

Stinky said:
he has said he took it to a PC shop and they tested it saying the CPU is fried. therefore it could have happened in transport. it worked when it left me so i can only think it was his fault surly????

it doesnt post at all apparenly

IIRC If it was broken in transit then it's up to him to chase it up. If he didn't pay for insurance then he's out of luck.

Borris · 15 Mar 2006 at 18:38

Stinky said:
he has said he took it to a PC shop and they tested it saying the CPU is fried.

Obviously he has a report from the shop stating this.

suicidle_tramp said:
IIRC If it was broken in transit then it's up to him to chase it up. If he didn't pay for insurance then he's out of luck.

The couriers are agents of the seller, not the buyer. Insurance protects the former.

For the OP - offer a refund, have him return the PSU, consider claiming from the postal company.