eBay Rant - Feedback

DJMK4

DJMK4

DJMK4

Soldato
Joined
1 Dec 2004
Posts
23,807
Location
S.Wales
Basically I sold a phone a while ago which got damaged in the post even though I did pack it up well. The guy took a picture and sent it to me so I accepted. I gave him a full refund

I didn't bother with feedback until he left me one, now he has left me negative feedback I only have the option of leaving him positive ?

Seeing as I offered a refund surely this does not deserve the bad feedback, its effected my clean ebay score. Is there anyway I can get this removed? I did reply to his feedback, however I am annoyed about the score especially as I plan to sell my car on there soon
 
Well the feedback he left me was

"damaged item but refunded"

My reply was "I gave you a full refund for the item, I also did not ask for it to be returned" (As it was clearly damaged in transit)

This was done promptly
 
They cant remove it as its "up to the buyers discretion if they were satisfied or dissatisfied with the service"
 
Aslong as it dont effect the sale of the care I couldnt care less, infact I am now thinking of ditching ebay for the rip off fee's iv had lately.
 
"andy" said:
to be fair if they pay up then what can they do thats bad ?

and if they dont pay up no one gets feedback and they get a non paying bidder strike
Click to expand...

The feedback system is supposed to work both ways and as a service. Item was unfortunately damaged on transit, I acted accordingly, offered a full refund and said "just bin the item"

How is that negative?

Negative would have been if I had said "oh well" or atleast "well ill give you your money back but you would have to ship the item back to me"
 
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