eBay sale payment sent to wrong email address

Nick1881

Nick1881

Nick1881

Soldato
Joined
4 Feb 2007
Posts
9,861
Location
Nuneaton, UK
So my Dad sold something on eBay for £480 + £20 shipping.

Someone bought it and in eBay it was showing on one page as waiting payment from the buyer and a reminder had been sent, on another page it was showing as payment on hold. My Dad spoke to eBay and they assured him they had the money and would release it upon proof of delivery.

The item was delivered but no money appeared, he spoke to eBay again and they said the money was released and provided the transaction ID. Spoke to PayPal they said the transaction didn't exist. Back to eBay they noticed the email address is wrong, @homail.com instead of @hotmail.com

I spoke to Paypay again and they are saying to ask the buyer to cancel the payment and send it again. I'm very worried about doing this, the guy has no incentive to pay now, he has the item and could save himself £500.

I don't know what to do now and I don't want my Dad to lose his £500.
 
mrbell1984 said:
Sounds like a scam very possible if the transaction ID doesn't exist not to mention that email address! If the buyer has the item.... open a dispute saying never received the funds ASAP.
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I'm confident that guy has paid, it wasn't his fault the address was wrong. I wouldn't have sent the item without payment but eBay assured us they had the money.

Afterwards I found out that it would have shown in Paypal as pending, I didn't know that at the time and just assumed eBay had the money and hadn't released it to PayPal.
 
I've been doing the online chat with PayPal as we can't get through via phone.

Their last reply was "I am sorry, we don't have an option to make a change on the completed/unclaimed payments."
 
mrbell1984 said:
Are you telling us that there is a payment on hold in your dads Paypal account for that eBay sale?

If this is the case then it has to have gone to the right Paypal otherwise there wouldn't be a notification in Paypal.
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No they payment never showed in his PayPal account because it was sent to the wrong address.
 
When making a listing on eBay you have to select the payment options you want to accept. I had recently signed my dad into Chrome so it syncs everything for him, I think at some point since then google had stored the mis-typed email address with the t missing from hotmail. I think google autocomplete filled in the email for Paypal box.
 
Last edited:
OK update, finally got through to PayPal on the phone, they were much more helpful than on their live chat. After checking the eBay item, all my Dads details and checking the delivery tracking status they have moved the money into his account. It is still pending until the buyer confirms receipt in eBay, if he doesn't then it will automatically clear in a few weeks.

I'm glad we are getting somewhere, we have been stressing over this for the last few days.
 
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