eBay seller problems..

UKTopGun

UKTopGun

UKTopGun

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Joined
17 Feb 2006
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London
See these all the time so thought I might as well post.

OK so a buyer has done me over, he wanted a partial refund on a perfectly good TV (just trying to get a quick, cheaper sale). As always I lost the case as a seller (annoying, I put this TV up 2 months ago as I had problems with the buyer before not collecting and having me on then...). So now I have to issue him a full refund.

So I've lost the case, how do we sort out postage? Am I at right to pay for his postage back to me? Or can I say I will only give him the refund for the TV if he pays for the postage? How's it work?

I know I'd be ****ed off if I had to pay postage for something I didn't want but I really don't want to give the guy money for wasting my time and trying to do me over. Don't feel like I should be out of pocket because he bought a TV and decided he didn't want it.

Help?

Cheers.
 
I lost because of the smallest scratch on a black glossy TV edge that you can only see if you shine a bright light on. Was sold as used, general wear and tear..

So if he wants my refund, he has to pay the postage? eBay can't make me do anything else?
 
ToejaMz0r said:
Im sorry but how did you lose the case?



Unless you ticked "New" then there shouldnt be a problem!? Id appeal it.
Click to expand...

I ticked used. Explained everything, I'm just worried he messed the TV up himself now....

I can't appeal, the only button eBay have now given me now I've lost the case is 'give refund'. It's so annoying as I know that TV was perfectly fine and described fine :(

I'm not sure what happens when I press the refund button, it tells me to only press it once I've received the item. I'm hoping I get to choose how much to refund and paypal don't just add his postage fees to it. He emailed me yesterday and said the eBay report said that I have the pay for postage...
 
To be honest I considered the marks so minute I didn't bother taking pictures of them. I even sent pictures of the TV condition before where you can't see them (OK it wasn't a flash camera but who wants a flash camera on a glossy black TV) to eBay.

And no, this case went on for 4 weeks of emailing (he was even sending emails to two of my private email addresses as he got hold of them!). We must have had 20 email exchanges. That's why I'm so annoyed I lost the case as I put a very clear case forward in the eBay thing. Complained plenty to eBay but they didn't listen..

I think a key thing of this is when the case is very first opened it eBay tells you 'We recommend you side with the buyer'.

Paypal is linked to my bank account at the moment, should I remove that?

Seriously can't believe this one guy can screw me over so much for a TV he didn't want/wanted a cheeky extra bit of money off it.
 
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