Ebay - Sold items have gone missing

mufc802 · 1 Oct 2015 at 18:52

I don't use Ebay very often so I could do with a bit of advice please.

I sold a bundle of computer hardware a few days ago, and took the parcel to the post office to be delivered. They sent it using Express 48 (Parcelforce) and I was given a receipt and on the receipt it says £100 compensation. I have a tracking number, and there is a signature which was from the buyers neighbor as the proof of delivery.

The buyer sent me a message on Ebay today saying that their neighbor received the parcel last night who told him the box was open and missing 3 of the 4 items inside. This makes me wonder why the neighbor signed for a box that was already open?

So I'm wondering what do you think has happened here, and is there a chance I can get the £100 compensation for this?

mufc802 · 1 Oct 2015 at 19:21

Parcelforce have directed me to https://claims.parcelforce.com. I've submitted a claim, just hope its successful.

matdom said:
ask for neighbors address then contact police telling them it was stolen and as them to visit the neighbor for his statement then contact parcel force and get the compensation.

Are you sure I need to contact the police about this? :eek:

mufc802 · 1 Oct 2015 at 19:27

Thanks guys I will do that. Not using Ebay again though.

mufc802 · 1 Oct 2015 at 19:35

Participant said:
Seems like the only way out of this is to video the entire process of packing the goods up and shipping it at the post office, being sure to capture the tracking reference etc.

Scam artists everywhere.

Well I do have the weight of the parcel on the receipt and the parcel that was received was clearly a different weight.

mufc802 · 2 Oct 2015 at 00:47

I contacted the police who said they cannot do anything unless the buyer reports the theft. Its difficult for me because Parcelforce will blame the neighbour for the missing items and the neighbour will just say the parcel was delivered like this. How can I prove its one or the other..

mufc802 · 6 Oct 2015 at 21:59

An update: Parcelforce have now told me the parcel was damaged through transit. I'm now refunding the buyer and claiming compensation from Parcelforce. Goes to show, don't jump to conclusions!