eBay woes: Sent item but Royal Mail killed it!

Kaiju · 14 Feb 2006 at 19:41

I have been selling/buying items on eBay for what seems like an eternity now and have always been given great feed for packaging and speedy comms, however recently i sent a cymbal to someone and they've sent me a video clip showing the cymbal has been damaged on transit.

I was just wondering as i'm sure you all are fine, upstanding individuals, how would you go about resolving the situation? I'm a bit stumped as i've never had damaged goods in transit before.

Kaiju · 14 Feb 2006 at 19:50

Ah, so if the cymbal was bought for £67 with £10 P&P (£77 total), Royal Mail would only compensate me up to £28. So do i do it this way:

1.) Claim
2.) Receive compensation
3.) Ask buyer to send item back at his cost
4.) Reimburse him the total amount of £67
5.) Enjoy the defected cymbal £39 down (£67-£28)

Kaiju · 14 Feb 2006 at 20:22

Great, thanks for all your help guys.

Kaiju · 14 Feb 2006 at 20:29

I don't expect him to be happy about paying postage but from my experience with damaged/faulty goods i've had to fork out to send the item back. Just recently i had to cut a bike lock (because the key stopped working after 2 weeks!!!) that cost me £25 when the the bike cost me only £20, lol! That's irrelevant though, anyway i sent it back to the seller for £10 only to get replaced with another one that'll probably stop working. Sometimes i wonder.