EE 1600 slow Ethernet

Gwyn · 2025-11-19T18:59:48+0000

Hi guys

Just wondering if anyone can help. I have just upgraded from BT 900 meg to EE 1600 meg. They sent me the Smart hub pro which has the 2.5gb ports.
I’m getting 1600 over WiFi but only 930 over Ethernet. I have 3 PC’s connected over Ethernet, 2 are through a switch which only takes 1000 meg, so that needs replacing but the third pc is connected directly into the router. I’m using cat6 cable.
I spoke to EE and the said to wait a week for it to settle but are a bit stumped.

Anyone got any thoughts?

Thanks
Gwyn

Armageus · 2025-11-19T19:01:10+0000

Do all your pcs actually have 2.5gb ethernet ports?

uscool · 2025-11-19T19:22:04+0000

Check in windows network settings if it's connected at 2.5gb

Gwyn · 2025-11-19T20:01:18+0000

Armageus said:
Do all your pcs actually have 2.5gb ethernet ports?

Yes, I’ve checked that.

Gwyn · 2025-11-19T20:01:38+0000

uscool said:
Check in windows network settings if it's connected at 2.5gb

I will have a look when I get home tomorrow, thanks.

ChrisD. · 2025-11-19T20:26:20+0000

Gwyn said:
I spoke to EE and the said to wait a week for it to settle but are a bit stumped.

Ah, that old classic from VDSL days. Despite the line clearly being capable of 1600 Mbps proven by your Speedtest.

It does sound like a potential autoneg issue, if the NIC in the PC does support 2.5 Gbps.

Avalon · 2025-11-20T01:10:07+0000

Having 2.5Gb ports doesn’t guarantee anything unfortunately, Intel for example had multiple hardware revisions of i225 that were either incapable or unstable at 2.5Gb, the solution was to quietly reclassify them as gigabit.

Gwyn · 2025-11-20T01:39:16+0000

I will investigate more when I get home. I might have to get network card for them, would that solve the issue?

Avalon · 2025-11-20T01:49:59+0000

Diagnosing the actual issue will allow you to solve it, throwing parts at it may, but it’s pointless buying a card if it’s a cable or you have for example forgotten to mention an interim part of the data path that will otherwise limit you to gigabit.

Gwyn · 2025-11-20T02:05:39+0000

Avalon said:
Diagnosing the actual issue will allow you to solve it, throwing parts at it may, but it’s pointless buying a card if it’s a cable or you have for example forgotten to mention an interim part of the data path that will otherwise limit you to gigabit.

I will change the switch first and see what that does, might be fine then, if not, I will go from there.

ChrisD. · 2025-11-20T08:27:25+0000

Gwyn said:
I will change the switch first and see what that does, might be fine then, if not, I will go from there.

Changing the switch won't change anything for your PC direct to EE Pro Hub thing connection.

Caged · 2025-11-20T19:25:50+0000

I had a Realtek 2.5Gb adapter on a PC and it would struggle to max out my EE service until I formatted the PC for other reasons (it was originally a Windows 10 install so six years old and due for a wipe). On a clean install it works fine, and I never figured out why.