EE being a nightmare

I'm having a fairly slick experience so far with EE.

I ordered on 12th March, Open Reach Engineer visit is booked for Monday (30th) and they've just dispatched the router..

Ironically if there is going to be a problem it'll probably be my end since our BT socket was removed many years ago and there is now an extension and doorway where it used to be, but it was definitely not ducted (our status is Stage 1 UG Duct Congested), the cable was discovered by the electricity contractor who un looped me the other week and they assumed it was some old BT cable as that is all there was anywhere near the old socket location.

I think my hiccup would be that the easiest route is to dig a new duct in to a soil border (technically 10cm of it is mine, the rest is my neighbours) up the left side of our boundary and then run it up the wall into my cinema room which has a bulkhead at the back with a cat 6a cable which goes to the rest of the house via a managed 2.5gbps switch.. However, if they could somehow cross the single driveway to get to the soil/gravel area they can run a cable right across to the other side of the house (VM also enter here) where I can go directly in to the UCG-F which has a 10G SFP+ fiber going to the main switch in the loft.

I let EE know this immediately, they think that OR may be oversubscribed in our area and have had some installs cancelled just due to minor digging/groundworks required which would be a shame but I can't blame EE for Openreaches policies/status.
 
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Well it’s been night and day difference between EE and plusnet.

Constant updates from plusnet. Openreach arrived today and fitted the external box to connect the loose fibre that was coiled. Last part scheduled for 8th of April and the router should be arriving a few days before that. Absolute pleasure to deal with.
 
Well it’s been night and day difference between EE and plusnet.

Constant updates from plusnet. Openreach arrived today and fitted the external box to connect the loose fibre that was coiled. Last part scheduled for 8th of April and the router should be arriving a few days before that. Absolute pleasure to deal with.

Couldn't you use your own router? Anything that supports the connection would work as long as you have the ppp details surely?
 
Couldn't you use your own router? Anything that supports the connection would work as long as you have the ppp details surely?
I would have needed the login info from EE and also make sure they make our connection active on their network. Very annoying but plenty of other companies want the business and loads of choice now due to both city fiber and open reach running new lines
 
Well it’s been night and day difference between EE and plusnet.

Constant updates from plusnet. Openreach arrived today and fitted the external box to connect the loose fibre that was coiled. Last part scheduled for 8th of April and the router should be arriving a few days before that. Absolute pleasure to deal with.
So you still need another visit?

Weird, I've just had EE installed (FTTP) requiring a fibre pulling from the frontage to the house, and the Open Reach engineer did it all in one day, including plugging in the EE router and getting me up and running in one go.. I then just unplugged the EE router and plugged it in to the Uniquiti UCG-F and set that for PPPoE and haven't looked back.

So bizarre how variable things are..
 
I saw that, I just see it as still sub-optimal that you need another visit.. the OR engineer that visited me pulled the fiber to the house, put the jointing box on the outside, installed the ONT inside and plugged in the router ready to go.. all in a single visit which is about as good as I could have expected and the biggest surprise is it was organised by EE..

Maybe it's a combination of ISP and OR leading to huge variability.


Virgin Media also did a single day install for dragging a new coax to the property and installing the equipment in one hit..
 
I saw that, I just see it as still sub-optimal that you need another visit.. the OR engineer that visited me pulled the fiber to the house, put the jointing box on the outside, installed the ONT inside and plugged in the router ready to go.. all in a single visit which is about as good as I could have expected and the biggest surprise is it was organised by EE..

Maybe it's a combination of ISP and OR leading to huge variability.


Virgin Media also did a single day install for dragging a new coax to the property and installing the equipment in one hit..
Technically 3 visits. Take this tongue in cheek. First visit guys do the donkey work. Dig up part of the pavement at two ends and run fresh fibre.

2nd visit last week, engineer drilled into external wall and connected the fibre at one end.

3rd visit on the 8th will be the internal powered ont install and testing it works with the plusnet modem. I’ve got cat6 pre installed myself for a better location of the modem.
 
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