Try to keep this short. Ordered Fibre for my Dad with EE. He was getting rinsed by Virgin Media for £110 a month.... Everything starts of well, open reach send an Engineer out to inspect the area/property for how difficult laying the fibre will be. Speak to the Engineer, everything should be simple enough, it's going through a small footpath, so shouldn't need any special permission from the Council to close roads or anything.
Few days go by, I check Scottish Road Commisions website and can see that open reach are scheduled to complete the work between the 09 > 11th of March. Great. They turn up on Tuesday, run the fibre and coil it right outside the property wall. The original Engineer said to give him a call when that part is done and he will come out and install the ONT for us etc. Nice one, another win. Speak with him and he's coming out tomorrow.
Now this is where things are getting difficult. EE Send my Dad an E-Mail saying scheduled installation date is the 22nd of May?????? He phones them up and explains the fibre has already been run and the ONT is getting done on Friday. Can you please send out the router. Guy id adamant that this cannot be possible. Lots of back and forth and he agrees to get it send out. Problem is there have been zero updates through E-Mail or text. No tracking number for the router. I have a feeling that router won't be arriving tomorrow despite him saying it will. What's the best way for me to get through to someone technical at EE that can move this forward? Not waiting until the bloody 22nd of May when all the equipment is going to be in place by tomorrow :/
Few days go by, I check Scottish Road Commisions website and can see that open reach are scheduled to complete the work between the 09 > 11th of March. Great. They turn up on Tuesday, run the fibre and coil it right outside the property wall. The original Engineer said to give him a call when that part is done and he will come out and install the ONT for us etc. Nice one, another win. Speak with him and he's coming out tomorrow.
Now this is where things are getting difficult. EE Send my Dad an E-Mail saying scheduled installation date is the 22nd of May?????? He phones them up and explains the fibre has already been run and the ONT is getting done on Friday. Can you please send out the router. Guy id adamant that this cannot be possible. Lots of back and forth and he agrees to get it send out. Problem is there have been zero updates through E-Mail or text. No tracking number for the router. I have a feeling that router won't be arriving tomorrow despite him saying it will. What's the best way for me to get through to someone technical at EE that can move this forward? Not waiting until the bloody 22nd of May when all the equipment is going to be in place by tomorrow :/
