EE - not a brain between the lot

[Dis86]

So, currently an EE customer for my broadband. Fibre has finally rocked up and I went to upgrade tonight.

Somehow ended up on their website as if I was a new customer where it offered me a nice deal of fibre BB for £5.00 a month for 3 months and then £15.00 thereafter.

So, I call them and say I'd like this deal please!!! They tell me no, it's new customers only. I can have it for £20.00 per month and a £50.00 fibre connection fee.
I politely declined their offer and asked where the logic is in forcing customers to disconnect (taking time, costing money and annoying them) only to reconnect for free (taking time, annoying customer and costing EE money) which they're not likely to do after being treat like crap. Needless to say I was met by dumbfounded silence. So...asked to speak to a manager...who was possibly the dumbest individual I've ever encountered. I had to explain the whole thing to them twice for them to understand that the new customer was the one getting the better deal. This individual then declared "well that's just how it is".
Well thank you very much Einstein.

So...retentions tomorrow. Anyone else had to deal with this level of stupidity lately?

 

[Rroff]

Hah my sister had some fun with them because they believed (incorrectly) they'd inherited a debt from her old phone contract - tmobile or someone? can't remember now. We held off on using the statute of limitations due to it being so old for awhile as they were so uncooperative and backwards.

EDIT: Basically her last and final payment on an old contract hadn't been noted, over 6 years later EE try to chase it up, she'd go all around the loop of finally getting them to write it off only for a few months later for them to pursue it all over again with the amount increasing magically each time until a supposed failed payment of £9 turned into them trying to chase her for over £100.

EDIT2: Goodness knows how much a supposed £9 debt that wasn't even owed to them originally ended up costing them after all the debt collectors and failed legal action they tried to take.

As a side note if you do finally pay off a phone contract and have it in writing keep it awhile lol, she threw it out the moment she swapped providers - would have saved a lot of messing about.

 

[varkanoid]

So, currently an EE customer for my broadband. Fibre has finally rocked up and I went to upgrade tonight.

Somehow ended up on their website as if I was a new customer where it offered me a nice deal of fibre BB for £5.00 a month for 3 months and then £15.00 thereafter.

So, I call them and say I'd like this deal please!!! They tell me no, it's new customers only. I can have it for £20.00 per month and a £50.00 fibre connection fee.
I politely declined their offer and asked where the logic is in forcing customers to disconnect (taking time, costing money and annoying them) only to reconnect for free (taking time, annoying customer and costing EE money) which they're not likely to do after being treat like crap. Needless to say I was met by dumbfounded silence. So...asked to speak to a manager...who was possibly the dumbest individual I've ever encountered. I had to explain the whole thing to them twice for them to understand that the new customer was the one getting the better deal. This individual then declared "well that's just how it is".
Well thank you very much Einstein.

So...retentions tomorrow. Anyone else had to deal with this level of stupidity lately?

Ring up to cancel BB and see what they offer.

 

[Steveocee]

Cancel the broadband. If they offer a really good deal then fair enough but you won't miss their service with a decent new provider.

 

[demonix]

Tell them to stick their 'offer' where the sun would fail to tread and move everything over to plusnet as you won't have to pay any activation charges for the fibre (or any installation charges), and you can pay either £7.50 a month for their basic fibre unlimited (it's a download speed limited infinity 2 connection, so you'll get around a 40/20 connection) or £12.50 a month for the unlimited fibre extra package (that's the full 80/20 connection speed) for the first nine months and then the prices go up to £14.99 per month for fibre unlimited and £19.99 per month for fibre unlimited extra after that.