In short, I saw an ee sim deal on BT's website. The deal is 50 100gb double data for 13.50 monthly for 24 months including VAT. I am an existing ee customer who is out of contract. I was unable to purchase the deal using an "already an ee customer" box in the secure checkout page. Every time I entered my details the secure checkout page would vanish, so I called them up.
The adviser asked about the details of the deal and where it was advertised. She also wanted a screenshot emailed across to her for authenticity, the deal was not on their system. After some internal conversations between her and a manager they agreed to the deal and started to "manually build" the deal because it wasn't on the system. Finally I was told to try the app in about 15mins and I should she updated deal in the app.
So the new deal is up and I notice a few things. To summarise my deal it look's something like this. 25gb £17.50 a month excluding vat with 6 addons. 1 £6.00 loyalty 2. 10% bt customer discount 3. 15gb additional data 4. 25gb additional data 5. £2 a day EU 6. Wifi boost.
So now with the price increases coming at the end of this month then again next year, will ee increase my bill based upon % of £17.50 excluding vat and not £13.50 including vat (price of the original avertised deal)? Then minus the fixed discount addons?
It seems to me a deal for £13.50 a month inc. vat + xx% a year is better deal than a£17.50 exc. vat + xx% - £6 -10%?
What do you think? Cheers
The adviser asked about the details of the deal and where it was advertised. She also wanted a screenshot emailed across to her for authenticity, the deal was not on their system. After some internal conversations between her and a manager they agreed to the deal and started to "manually build" the deal because it wasn't on the system. Finally I was told to try the app in about 15mins and I should she updated deal in the app.
So the new deal is up and I notice a few things. To summarise my deal it look's something like this. 25gb £17.50 a month excluding vat with 6 addons. 1 £6.00 loyalty 2. 10% bt customer discount 3. 15gb additional data 4. 25gb additional data 5. £2 a day EU 6. Wifi boost.
So now with the price increases coming at the end of this month then again next year, will ee increase my bill based upon % of £17.50 excluding vat and not £13.50 including vat (price of the original avertised deal)? Then minus the fixed discount addons?
It seems to me a deal for £13.50 a month inc. vat + xx% a year is better deal than a£17.50 exc. vat + xx% - £6 -10%?
What do you think? Cheers
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