email address cannot receive mail from external senders

Guest2

Guest2

Guest2

Soldato
Joined
6 May 2009
Posts
20,181
We have a group that has an email address assigned, its able to receive email internally but cannot receive mail externally.

On exchange under the group in exchange general 'message restrictions' is set to accept messages from everyone.

I have tested sending a mail to the email from my hotmail account and get a delivery notification failure - Delivery to the following recipients failed... (then the address)

Where would I look to set the address so it can receive external emails?

Thanks
 
Sounds like the distribution group is not set up correctly. Also is this Server 2003? Might be worth posting the delivery failure message.
 
Yep, its server 2003.

This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

******@*******.com






--Forwarded Message Attachment--
From: [email protected]
To: ******@*****.com
Subject: Test from Alex
Date: Sat, 11 Sep 2010 10:52:31 +0000








Test from Alex
 
Eulogy said:
Is there an attachment in the hotmail NDR with more info included?
Click to expand...

Dont think so, how would I find this info?

I have clicked everything in hotamail that usually shows all attachments. There is not other info apart from it saying
Delivery to the following recipients failed.

then the address it failed to
 
Hmm sometimes it will include a text document attachment that gives more info, i.e which MTA generated the NDR and the status/error message that was generated, but maybe this was only the old version. Have you got a gmail.com account? I think the NDR's from there may actually tell you something more generic than "it failed, lols"
 
Heres one I tried sending from my sky email address...


Delivery to the following recipient failed permanently:

**********@********.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 Invalid Recipient (state 14).

----- Original message -----

Received: by 10.227.127.65 with SMTP id f1mr1029713wbs.118.1284214938844;
Sat, 11 Sep 2010 07:22:18 -0700 (PDT)
Return-Path: <[email protected]>
Received: from Alex ([90.204.248.182])
by mx.google.com with ESMTPS id m25sm3315732wbc.7.2010.09.11.07.22.17
(version=SSLv3 cipher=RC4-MD5);
Sat, 11 Sep 2010 07:22:17 -0700 (PDT)
Message-ID: <E73C881F23AA4209AF81DF22421F9419@Alex>
From: "Guest_2" <[email protected]>
To: <******@******.com>
Subject: test from alex2
Date: Sat, 11 Sep 2010 15:22:15 +0100
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0008_01CB51C5.1DB32D00"
X-Priority: 3
X-MSMail-Priority: Normal
Importance: Normal
X-Mailer: Microsoft Windows Live Mail 14.0.8089.726
X-MimeOLE: Produced By Microsoft MimeOLE V14.0.8089.726
X-EsetScannerBuild: 7803

test2
 
Sounds like you may have something that sits between mail from the Internet and your Exchange server. Where do the MX records point to for your domain? we use Message Labs anti spam filtering at work and everytime we add a new email address we have to add it to the accepted address list otherwise MessageLabs bounces the mail back with a 550 no recipient found error.
 
You probably haven't set up the right SMTP addresss on that group. Internal users can send to it because they are looking up from the GAL.
 
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