email alerts when servers restart - HP Insight

Snow-Munki · 27 May 2010 at 15:50

Hi,

Currently we have HP Insight which monitors all our physical servers which is fine. And every night we set it so all our Citrix server reboot.

This means every night we get about 30 emails coming in which we have to then delete but there's always the risk we delete an important email inbetween.

I know I can setup a rule in Outlook to move these somewhere but ....

... Just wondering if there is some way to stop these emails and say only get an email when the server ' doesn't ' restart.

Hope that makes sense, assuming we'd need a proper expensive monitoring system to do this ?

Origin · 2 Jun 2010 at 13:10

Not much help yet. But I have just asked someone at HP to see if they know the answer for you and will let you know what they come back with.

Snow-Munki · 3 Jun 2010 at 08:40

ahh cool, thanks for not. Not expecting too much just interested really

Ev0 · 3 Jun 2010 at 09:20

Does Insight have some kind of maintenance mode state you can put the servers in between those times?

Qu3 · 3 Jun 2010 at 11:50

We use Nagios which monitors but doesn't email between certain times when we know the servers are rebooting, if its down outside of that range it'll then email us.

Does Insight have a feature like that?

Origin · 3 Jun 2010 at 13:34

Answer from HP Support below.
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Since their servers get rebooted the same time every night (a predictable schedule), I think you could also look at this method to prevent any "node unreachable" emails during the reboot window.

Perhaps you can "disable SIM monitoring" during that reboot window. This can be scheduled to match the reboot schedule. There are actually a couple ways you could use this, here is one.

As an example:
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Click "All servers" collections in the SIM web interface Click the "check box" for all 10 servers (select the 10 you are rebooting) Go to "Options" -> "System Properties" -> "Suspend or Resume Monitoring"
From here - you can choose to disable monitoring for 15 minutes or even 1 hour

Then click "schedule", and change it to periodically and match the time of day of the reboot.

This should stop SIM from monitoring the boxes during that time. If the box is NOT up and running when monitoring resumes, I would expect an email letting them know.
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Hope it helps

Ev0 · 3 Jun 2010 at 13:37

Sounds like the wya to do it, much like putting a machine into maintenance mode in SCOM.

Snow-Munki · 3 Jun 2010 at 15:34

thanks, and understand what you've said ... but... as I know my boos will ask me this...

What if the server does not restart for whatever reason, we would never know. So it could be weeks and we find out the uptime is 'x' number of days / hours.

Suppose I could run a batch file systems uptime thingy to cross reference but it would jsut be yet another thing to check ?

Origin · 3 Jun 2010 at 16:25

From what I understand the way that suggestion from HP works is you tell it to stop monitoring over the time period you want to reboot. Lets say 1am to 2am. During that time SIM will not send you a load of emails saying the server is up / down / whatever. However once 2am comes around, SIM will ping out to the servers and then try and get a response, if one of the citrix servers is not online, it will then send a report / email alert telling you the server is down so you would know.

s0ck · 7 Jun 2010 at 10:07

Use WMI to poll uptime and email you the results...