Email hacked

lanzarobbie · 19 Sep 2011 at 18:22

Hi my girlfriend had her emailed hacked about 2 weeks ago, we realised when people including me received emails from her with dodgy links, so i changed her password.

Today it has happened again, it is a yahoo account. looking at the Recent Login Activity it shows it has been accessed from Malaysia by yahoo mobile.

She has changed her password again and run cccleaner, she has avg also installed.

Has anyone got any ideas what is happening or how to stop this please.

Thanks

Biz.Kid09 · 19 Sep 2011 at 18:26

A keylogger?

Do a full format and then rechange the password.

Dont go on dodgy websites would be for starters. Keep to well known ones.

lanzarobbie · 19 Sep 2011 at 18:28

do you mean re-install windows?

The__Malteser · 19 Sep 2011 at 18:37

A clean install would be the safest bet.

Mr-White · 19 Sep 2011 at 18:45

Change all the login details from another "safe" computer and then nuke her computer (aka reinstall Windows) in case she downloaded something dodgy. Better to be safe than sorry.

MW

ExecutorKevin · 19 Sep 2011 at 18:55

take these steps below, no need to really do anything:
uninstall AVG, install Microsoft security essentiials
Install Malware Bytes anti malware and do a full scan
Install trojan remover and scan
CCleaner and Scan
Make sure your firewalls up and your all updated and on all your email accounts change your passwords and change the remember questions.

Much easier and should take 10 minutes and less hassle then a reinstall, make sure you do this every 2 weeks/month and make sure MSE is on regular scans, you will never notice it and it will not effect the performance of your system one bit, malware bytes every week.

lanzarobbie · 19 Sep 2011 at 19:47

Following your steps executorkevin but mse keeps failing to update?

Keyser Soze · 19 Sep 2011 at 19:51

MSE has some good features but don't rely on it as a malware scanner, it missed malware on 2 seperate computers I have cleaned up.

A clean install is definately the best option, and as per the other thread in GD, make sure to change the security question from a safe machine, as they could be using that to keep gaining access.

CinderzFTW · 19 Sep 2011 at 19:58

Sounds like a bot-net to me. Latches onto your email to sends emails to your address book without you even knowing about it. Plus it doesn't even show up in your outbox or sent items. Starts with a virus latched onto your email.

Read about it: http://news.bbc.co.uk/1/hi/technology/5407478.stm

Hope this helps.

sagum · 19 Sep 2011 at 23:57

If you've changed the password, did you change the security questions as well?

A lot of people overlook that, and her system is clear after a scan it might be the way they got into the account. I'd change the security questions, maybe update the address to her parents as well as the password.

Alternatively, while its unlikley, it could be a rogue android app if she has yahoo mail setup on one one of them phones.

lanzarobbie · 20 Sep 2011 at 21:07

Thanks for all your help, done all the scans suggested, changed password and security questions from my pc.

If it happens again, ill nuke it and re-install.

Cheers

needforspeed · 20 Sep 2011 at 23:09

Have you checked the alternate email address option? Change alternate email address first and then password second.