Email issues with specific domain

ace2109 · 16 Sep 2014 at 13:16

Hi Guys,
We can't seem to send any email from our domain to a specific client.

We had an issue over the past number of weeks were our HTML signatures were causing mail to be marked as SPAM so we removed them and everything worked except for this one domain.

We are trying to send from ***@bnlproductions.co.uk to ***@brilliantred.co.uk

Any ideas as to why this is happening? I did a quick check and it doesn't look like we are on any blacklists and we host our own mail on our own dedicated server.

As always guys your help is much appreciated.

Furyus · 16 Sep 2014 at 13:19

Are you able to check if @brilliantred.co.uk, has not blacklisted your domain? as I can only see this being the issue, Maybe try contact someone at domain?

bremen1874 · 16 Sep 2014 at 13:25

Both domains come up clean using the tools at http://mxtoolbox.com.

Are you getting bounce messages?

ace2109 · 16 Sep 2014 at 13:36

Yea we are getting bounce back messages, I have attached the headers below.

This is the mail system at host server88-208-192-201.live-servers.net.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to <postmaster>

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<[email protected]>: host mail.brilliantred.co.uk[91.102.64.147] said:
554 mail server permanently rejected message (#5.3.0) (in reply to end of
DATA command)
Reporting-MTA: dns; server88-208-192-201.live-servers.net
X-Postfix-Queue-ID: 95E8F25909C8
X-Postfix-Sender: rfc822; [email protected]
Arrival-Date: Tue, 16 Sep 2014 13:15:00 +0100 (BST)

Final-Recipient: rfc822; [email protected]
Original-Recipient: rfc822;[email protected]
Action: failed
Status: 5.0.0
Remote-MTA: dns; mail.brilliantred.co.uk
Diagnostic-Code: smtp; 554 mail server permanently rejected message (#5.3.0)

From: Stuart BNL <[email protected]>
Subject: Email
Date: 16 September 2014 13:01:06 GMT+1
To: [email protected]

Clav · 16 Sep 2014 at 13:55

It looks like they are specifically blocking your domain. I don't think it is anything you can fix yourself, they'll need to look into it their end.