Email not being received correctly

[ace2109]

Hey Guys.
We have a client who cannot receive any of our emails. They were receiving them up to about 3 months ago but then they have just stopped going through and it only came to light when we following up about a project we were working with them on.

Anyway our domain is bnlproductions.co.uk and the clients is squaredassets.com

We host their website however their mail is hosted through 123-reg. Everything else works perfectly fine they just can't receive mail from our domain.

Any suggestions? I believe our SPF records and domain keys are setup right but it would be great if you guys could point me in the right direction.

 

[swinnie]

Check to see if they have added your domain to a blocked senders list or similar. I use webmail when the clients are offline to check this.

 

[Caged]

Send a test email to [email protected] and see what comes back.

 

[mtalk]

In SPF and reverse DNS case the email should have landed in spam folder, have you confirmed if they have checked the spam box. It can also be a case that your IP is blacklisted on their server.